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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,065 Reviews

1,065 Reviews of Phillips Buick GMC - Service Center

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September 21, 2023

Service did a great job. Found my part that was on back order and had back on the road in a day!! More

by Any
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Noseworthy Zack Beserock Keith Free Dave Van Reit
Oct 23, 2023 -

Phillips Buick GMC responded

Thank you for the great 5-Star rating. Your review is a synopsis of what we do everyday. Though, there are parts that are harder to get than others and with a good reasons why this is so. It has always been this way for one reason or another that's why Parts and Service departments work so closely. We always want to get our customers back on the road in one day. We appreciate you noticing our efforts in your behalf and taking time to write a review. We are happy that you are our customer.

September 20, 2023

Good good good good good good good good good good good good good good good. More

by LUCYZARTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Phillips Buick GMC responded

Lucy, thank you for the 15-Goods and the 5-Star rating. That works out to 3-Goods per Star! We never knew the rate of exchange until your review came in. We love that you are our customer. Hurry back.

September 20, 2023

I had an airbag replaced. It took less time than the service manager told me. Everyone was courteous and did their job well. More

by VJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Oct 23, 2023 -

Phillips Buick GMC responded

VJ, we love it when a plan comes together and even a critical, complex service appointment comes in under budget and leaves our customer with a smile on their face. Speaking of smiles...that's what we did when we saw the great 5-Star rating you gave us.Thank you. We are looking forward to your next visit.

September 19, 2023

Friendly, helpful, just brought car in without an appointment, they took care of the problem while we waited and ran a diagnostic. They were honest and easy to work with. More

by Eworrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Phillips Buick GMC responded

Thank you for taking time to write a review the great 5-Star rating. We appreciate your business and look forward to seeing you again.

September 16, 2023

Thanks Zack I appreciate the help and the open communication. Service went really well.I will be back More

by m.slone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Oct 23, 2023 -

Phillips Buick GMC responded

Thank you for the 5-Star rating and the kind words for Zack. We appreciate your business and look forward to seeing you again.

September 16, 2023

Always available for questions. Excellent service. Fair prices. They try to use same rep each time so they know your vehicle. More

by HOJO727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Phillips Buick GMC responded

Thank you for the 5-Star rating and telling folks what you like about doing business with Phillips Buick GMC. We value your business and look forward to your next visit.

September 16, 2023

Hard to get a hold of the service department. Jim our service representative is not to blame. He worked very hard for us. It is the communication in between. In all my years of dealing with cars More

by mbhorn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier young lady very helpful.
Oct 23, 2023 -

Phillips Buick GMC responded

Thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

September 15, 2023

I have had my vehicle in for service twice now and it it still not repaired. All I seem to get is lip service. The service department is very accommodating and courteous but I want the problem addressed More

by kjfish55
Recommend Dealer
No
Employees Worked With
Jim Berlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Kiley Anderson
Oct 23, 2023 -

Phillips Buick GMC responded

Thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

September 14, 2023

Just like family. Good people. I always get oil changes there. They take good care of me More

by petersj001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Wertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack
Oct 23, 2023 -

Phillips Buick GMC responded

Peter, thank you for the review and terrific 5-Star rating. We are delighted to have you as part of our family.

September 12, 2023

Firestone told me I had a leak in the steering system. Brought the car to Phillips Buick GMC and they replaced the steering box “ under warranty”. Car is 2017 GMC Acadia with 60,000 miles. They even arran More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Phillips Buick GMC responded

George, thank you for the great 5-Star rating and may we offer a tip-of-the-hat to Firestone for seeing the issue. Thank you for your continued confidence in us. We look forward to your next visit.

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