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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,030 Reviews

1,030 Reviews of Phillips Buick GMC - Service Center

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June 28, 2023

Took my car in to get diagnosed. Got a call back within a couple of days. They fixed the problem faster than they expected to. 10/10 recommend More

by Jusbell1991
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zack in service
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Aug 07, 2023 -

Phillips Buick GMC responded

Thank you for trusting us to get the job done! I am pleased to hear that Zack and the rest of our service department were able to fix your vehicle’s issue.

June 28, 2023

Pleased with service provided for problems with my vehicle, - vehicle has under 30,000 miles - not happy about that More

by hollypoptoy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2023 -

Phillips Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business.

June 27, 2023

Waited over 2 1/2 hrs for recall on safety lock to be put in was told that was normal but when I called said round 1 hr More

by TSULLI1
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

Phillips Buick GMC responded

Please accept our sincere apology for your wait time at your recent service. We know your time is valuable and would never keep you intentionally.

June 26, 2023

I felt that everything was explained to me and that the man who helped me was out for my best interest. More

by Hattie
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2023 -

Phillips Buick GMC responded

Thank you for taking the time to highlight Jim for his excellent work! Customer service is one of our top priorities, so we really appreciate your positive comments. We look forward to your next visit.

June 25, 2023

The Phillips service personnel provided me prompt, efficient service. The service reception personnel were very courteous and knowledgeable. More

by dutchkph
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

Phillips Buick GMC responded

Thank you for taking the time to highlight Jim for his excellent work! Customer service is one of our top priorities, so we really appreciate your positive comments. We look forward to your next visit.

June 24, 2023

Excellent I don't have anything else to say other than that that Blake did a very good job as did peter Brown now, please leave me alone More

by theatog
Recommend Dealer
Yes
Employees Worked With
Blake Kelly
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Aug 07, 2023 -

Phillips Buick GMC responded

Thank you for taking the time to highlight Blake and Peter for their excellent work! Customer service is one of our top priorities, so we really appreciate your positive comments. We look forward to your next visit.

June 24, 2023

Professional giving a clear, concise assessment of the problem with my vehicle that was satisfactory to me. More

by RTHADLE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

Phillips Buick GMC responded

Thank you so much for the great review! I'm glad to hear our service department took such good care of you and your vehicle.

June 24, 2023

Service did not fix problem. See u again Monday. Very unsatisfactory. Very very very very. More

by Bill
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2023 -

Phillips Buick GMC responded

So sorry to hear you felt you had a negative experience with us. Customer service is very important to us and we do our best to communicate with our customers and help every step of the way. Please contact our Service Manager directly, as we would love the opportunity to earn back your business and discuss this further.

June 22, 2023

Outstanding service, I would like command Steven Songer and his sales crew for their professionalism. Steve knows how to take care of us fellow service members, being a member of the United States, Air For More

by MIKEHANLEY11746
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Songer
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Aug 07, 2023 -

Phillips Buick GMC responded

Thank you for taking the time to share your experience with Steven! We are thrilled to hear they provided you with a terrific experience and professionalism. We truly do appreciate your kind words and recommendation. We look forward to working with you again in the future and we here at Phillips Buick GMC, thank you for your great service to our country!

June 19, 2023

Not enough space Very unhappy with customer service. Went and spoke to my closing agent and he was very pleasant and thanked me for stopping in. Chick Russo. Zack didn't keep me informed. Your servi More

by GMMurphrey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
Report | Print
Aug 07, 2023 -

Phillips Buick GMC responded

Thank you for taking the time to leave us your honest feedback. We regret that you weren't satisfied with your experience. In the future, we will strive to communicate better expectations for the appointment.

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