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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,032 Reviews

1,032 Reviews of Phillips Buick GMC - Service Center

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April 07, 2023

This is the second Buick Enclave Premium that I have purchased. So far I've been extremely satisfied with my service at Phillips Buick GMC More

by mark.pullman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Songer, Dennis Ross
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Apr 07, 2023 -

Phillips Buick GMC responded

Mark, it makes perfect sense that you have owned two Enclaves because that vehicle gives you more for your money than any other 3-seat SUV. The Enclave Premium is the "sweet spot" in GM's lineup. Congratulations and thank you for doing business with us. We are delighted to have you as our customer, and the 5-Star rating means a lot to us coming from you.

April 07, 2023

The dealership did what they were to and we were satisfied and they were professional and courageous More

by Mr Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 06, 2023

The dealership did all it could under the circumstances! The part needed could not be obtained and they reached out to the district manager to solve the problem! It took ten weeks but it was fixed right! More

by bkob46
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock. 5 stars
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Apr 06, 2023 -

Phillips Buick GMC responded

Thank you for the 5-Star rating and the detailed account of your service adventure. The average vehicle has over 30,000 parts which behave very well for the most part. Then there are times when things are a little more complicated. We appreciate your patience and understanding. It is great to have you as our customer.

April 06, 2023

Appreciate the ride home Brookes was very polite also service department was incredibly my car was done in a timely manner More

by Meatmanager10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylee
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Apr 07, 2023 -

Phillips Buick GMC responded

We love to get 5-Star ratings from customers who appreciate the amenities we offer. Thank you for mentioning Brookes too. We appreciate your business and look forward to seeing you again.

April 06, 2023

Took a while for the part to come in, but when it did, came in early, installed within 45 minutes. More

by PAPAROB23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2023 -

Phillips Buick GMC responded

Service almost always has to factor in parts and that can make things a little tricky when you have to wait for a part to come in. We got lucky this time and we sure do appreciate your patience and the great 5-Star rating you gave us.

April 05, 2023

They are absolutely amazing, they always go above and beyond for their customers. They always put us first. And listen to us More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2023 -

Carolyn responded

I highly recommend this dealership for all you car buying and service needs.

April 05, 2023

While they got me in right away, I now have to go back because what I thought would be a normal process of replacing all four spark plugs when two go bad didn’t happen. They only replaced two & when I loo More

by GDECHAUNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Apr 06, 2023 -

Phillips Buick GMC responded

Thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

April 04, 2023

Good service visit. I felt confident from the discussion with advisor to the end results. More

by JPETZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2023 -

Phillips Buick GMC responded

Thank you for your feedback and your 5-Star rating. The kind words for our staff are appreciated too. It is our pleasure to have you as our guest at Phillips Buick GMC. Come back soon.

April 04, 2023

Had an issue and they took care of it promptly. No wait, no fuss. Great job. More

by rogercroft61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Free
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Apr 05, 2023 -

Phillips Buick GMC responded

Roger, thank you for the review and 5-Star rating. We try not to complicate things that should be routine but then, we are Professional Grade and we service vehicles like we mean it. Thank you for noticing. We look forward to your next visit.

April 04, 2023

It was a surprise to find all the general maintenance and high mileage maintenance was less expensive at the dealership. They were efficient and great with communication as well. More

by SHLEYBOURGEOIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack.
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Apr 05, 2023 -

Phillips Buick GMC responded

We love good surprises too. Thank you for noticing and writing a great review. The 5-Star rating was a highlight for us and appreciated. We look forward to seeing you again.

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