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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,032 Reviews

1,032 Reviews of Phillips Buick GMC - Service Center

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March 22, 2023

The service department is one of the best I've ever delt with. Jim Berlin the service advisor was excellent at his job. He overlooked nothing. More

by CSTROMQUIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Phillips Buick GMC responded

We feel the same way about Jim and the team he leads. We appreciate you noticing and letting us know how you feel. Thank you for the 5-Star rating and for choosing to do business with us.

March 22, 2023

Was referred to Phillips for air conditioning repair-Service Manager (Zach) was excellent to deal with. Repair was done promptly and reasonably. Would definitely recommend them. More

by honeybunnies326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Mar 23, 2023 -

Phillips Buick GMC responded

Thank you for you recommendation and the kind words for Zach. The 5-Star rating was great to see. We appreciate your business and look forward to seeing you again.

March 21, 2023

Great communication with the service manager on the progress of our Silverado repair. They even had a recalled part replaced as well! Thank you! Glad to be on the road again :) More

by KKKALEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Phillips Buick GMC responded

Thank you for the kind words about Jim and the Service Team. We are completely committed to providing top quality service and we are thrilled to hear that your experience reflected this dedication. Your 5-Star rating made our day.

March 18, 2023

Had to bring my car there times to get my brakes fixed. The back brakes were making a loud noise. There are still making noise and the serviceman said that he can help it because all he do is replace the b More

by MARIAVJP65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Phillips Buick GMC responded

Maria, thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

Mar 20, 2023 -

MARIAVJP65 responded

Thank you

March 14, 2023

Asked them to change the air bag pressure sensor got my car back seat not working and light randomly coming on faster than it use to MF got a grand out me for nothing More

by AWILL7591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Berlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Phillips Buick GMC responded

Thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

March 13, 2023

Phillips Buick GMC of Fruitland Park did a good job servicing my vehicle. Had to wait on parts. Understandable, still got me in and out in a timely fashion with quality work. Staff at this location is More

by hugheslisa2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
Mar 14, 2023 -

Phillips Buick GMC responded

Hugh, thank you for commending our staff. We appreciate you taking time to write a detailed review and giving us a 5-Star rating as well. Your review means so much to us. Thanks again. We look forward to your next visit.

March 12, 2023

I love the fact that it was first come first serve. I'm just walked in. They queued it up and repaired the next day and I was out of there. Thank you! More

by stockdancer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Phillips Buick GMC responded

Thank you for the 5-Star review and kind words for our Service Team. It is great to hear that you appreciate the way we do business. Hurry back.

March 09, 2023

Was very satisfied with the service ! The gentleman that helped us was very nice man he was very polite and explained us the problem with my truck More

by Akec24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brandt
Mar 09, 2023 -

Phillips Buick GMC responded

It is amazing how well service appointments go when customers are kept informed and the interaction is polite. We love reviews like yours. Thank you for the 5-Star rating too.

March 09, 2023

Jim Berlin in service department ,has been very understanding in any issues I’ve had. Professional as always. More

by JFREES52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Phillips Buick GMC responded

Thank you for singing the praises of Jim and his Service Team. We agree and are so glad you thought enough of the service you received to write a review and award us a 5-Star rating. We appreciate your business. Thank you for being our customer.

March 08, 2023

Being of not of the area I thought I wouldn't be able to find a dealer to check my truck. Zack said no problem bring it in and at least they can check to make sure it is capable of making my trip home. Than More

by Rpwise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Mar 08, 2023 -

Phillips Buick GMC responded

The kind words for Zach and our Service Team are appreciated. We enjoy servicing what we sell and what other dealers have sold as well. We solve service problems every day and it is always nice when we are rewarded with a thoughtful review. Thank you.

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