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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,046 Reviews

1,046 Reviews of Phillips Buick GMC - Service Center

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November 23, 2022

Thorough, very friendly, ensures the customer understands what the repairs are going to be, completes them timely. More

by Grah3p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2022 -

Phillips Buick GMC responded

Thank you for the kind words and taking time to write such a nice review. We appreciate your business and look forward to seeing you again.

November 23, 2022

Great people to deal with in a service department and in the other building does oil change I really appreciate all that you do More

by Rphoffman01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2022 -

Phillips Buick GMC responded

Thank you for the 5-Star rating. We appreciate that because it shows we are connecting with those we serve. We appreciate your business and look forward to your next visit.

November 22, 2022

We have always been very satisfied with the service and the friendliness there has never been a time when we weren't taking care of and we recommend this dealership to our friends. More

by PNICKLOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bonner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2022 -

Phillips Buick GMC responded

Thank you for the great 5-Star review and the outstanding recommendation. The kind words for our staff mean a lot to us. We appreciate your business and look forward to your next visit.

November 22, 2022

Poor communication, left parts off that we found in the back of vehicle, damaged vehicle which they did repair. Service engine light is still on after 2 weeks in the shop More

by Krgoebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack
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Nov 22, 2022 -

Phillips Buick GMC responded

Thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

November 18, 2022

Have had service with Phillips Buick only 3/4 times in past 3 yrs, however the experience was always professional courteous and quick . Good Dealership service dept. More

by MARLIEWAGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Nov 21, 2022 -

Phillips Buick GMC responded

Marlie, thank you for this excellent review! Our goal is always to help get your vehicle fixed in a timely manner while ensuring that it is safe for you to drive. We appreciate the 5-Star rating you gave us and taking time to document your experience. We are looking forward to your next visit.

November 18, 2022

Always are professional and happy to help with your needs. And always finish in a timely manner. More

by Silverado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Phillips Buick GMC responded

It is great to hear everything was done quickly and to your satisfaction! The 5-Star rating brought a smile to our faces. Thank you for the review and words of appreciation. We value your business and look forward to your next visit!

November 18, 2022

Jim Berlin was very professional and polite. They took care of my service needs and didn't try to push additional services that were not necessary. More

by H.KENNEDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Phillips Buick GMC responded

Ms. Kennedy, thank you for your review and the 5-Star rating. The kind words for Jim and taking the time to share your experience with us and others is appreciated. It is our pleasure to have you as our customer at Phillips Buick GMC. Come back soon.

November 18, 2022

pleasant staff and got my vehicle completed timely i was very happy. Glad to be a customer More

by smbowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brsndon
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Nov 21, 2022 -

Phillips Buick GMC responded

We appreciate the 5-Star rating you gave us and taking time to write a great review. Exceptional customer service is what we strive to provide to our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

November 17, 2022

The service department evaluated my problem and ordered the needed part which came in 2 days later. They completed the repair in a timely manner. Great customer service. Thank you. Ed More

by ELHARDESTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2022 -

Phillips Buick GMC responded

Thank you for taking the time to review us and we appreciate the 5-Star rating. We strive to provide a seamless experience for customers. We believe in attentive and professional customer service, and we are glad that our team made such a great impression on you. Come back soon.

November 16, 2022

I went to get my Buick Regal serviced and take care of a recall. All that was completed was the recall. As a full time employee I have to once again take time from a non working day to get my car serviced. More

by Nereida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Berlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Phillips Buick GMC responded

Thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

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