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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,040 Reviews

1,040 Reviews of Phillips Buick GMC - Service Center

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September 29, 2022

Fast and clean and very friendly and very helpful . Would recommend this place to everyone More

by southernrose_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Phillips Buick GMC responded

Thank you so much for the review and the 5-Star rating. It is great to hear that you had an enjoyable experience. We love knowing that our guests are satisfied with the amenities that we offer and look forward to your next visit.

September 29, 2022

Quality service with integrity. Methodical approach to identifying and fixing my problem. Will be back. More

by Steve Schaberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach
Sep 30, 2022 -

Phillips Buick GMC responded

Steve, we appreciate your feedback and thank you for taking the time to share your experience with us and others! It is our pleasure to have you as our guest at Phillips Buick GMC. Come back soon.

September 27, 2022

They’ve been caring for my cars got nearly 20 years. If they weren’t the best, I wouldn’t keep going back!! Bob helped me for years and now Jim is my guy. Even for a long repair, they kept me updated on More

by Anniee214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
Sep 27, 2022 -

Anniee214 responded

They treat people right. They don’t talk down to elderly people. They realize we’re old, not stupid. They explain, give choices and helped me figure out what was best for me. Fix the old or buy another. They fixed the old.

September 27, 2022

I have always taken my GMC Terrain there and nothing but pure professionalism all around . More

by Ursula Mazda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Laskey
Sep 28, 2022 -

Phillips Buick GMC responded

Ursula, did you know 5-Star reviews really make our day? It's true. High reviews like yours are kind of like getting a pat-on-the-back. Thanks, Ursula! We look froward to your next visit.

September 24, 2022

Philips GMC is a good place for servicing your vehicle. They are reliable, honest.and l will recommend them to anyone More

by Man2army
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Phillips Buick GMC responded

Thank you for the great 5-Star Rating and the kind words for our sales and service staff. We appreciate your business and knowing that we have earned a long-term customer means the world to us. We look forward to seeing you again.

September 21, 2022

Service department was pleasant and great to deal with. They got my vehicle in and out in a timely manner. More

by Dick47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I worked with Brandon
Sep 22, 2022 -

Phillips Buick GMC responded

Dick, thank you for the 5-Star rating and the kind words for our staff. We appreciate your business and look forward to your next visit.

September 20, 2022

When I bring my car in concerning a potential problem I have always found the service reps to be knowledgeable & helpful to identify the potential problem & then work with their mechanics to quickly correc More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob & Brandon
Sep 21, 2022 -

Phillips Buick GMC responded

Ron, thank you for the 5-Star rating. We appreciate that because it shows we are connecting with those we serve. The kind words for our staff brought a smile to our faces. Thank you for your business and we look forward to seeing you again.

September 20, 2022

The vehicle is making a metallic clanking sound and the mechanic was looking at bushings. It sounds like nothing more than a loose nut on a strut or shock. It should be easy to diagnose. More

by Carlpeck64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Carlpeck64 responded

I hate the No appointments policy and the fact I was there twice and the problem has not been diagnosed.

September 16, 2022

Every time I visited Phillip's Buick GMC the service is always excellent whether it's for oil changed/tire rotation etc or maintenance is always excellent. Employees like Zak,Blake,Matt W,Aldol (spelling n More

by rcipollone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Kelly
Sep 19, 2022 -

Phillips Buick GMC responded

Thank you for calling attention to Zack, Blake, Matt and our Finance Team too. The 5-Star rating was so encouraging and we appreciate you taking time to write a review. Bringing it all together for you is the whole basis of customer service. Thank you for your business and your continued confidence in Phillips Buick GMC.

September 16, 2022

Blake is always the best! Anyone can run a sales department and service department providing normal level of service, it take extra ordinary people to provide the service at More

by LLOWERY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Phillips Buick GMC responded

Thank you for the great 5-Star Rating and the kind words for our sales and service staffs. We appreciate your business and knowing that we have earned a long-term customer means the world to us. We look forward to seeing you again.

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