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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,038 Reviews

1,038 Reviews of Phillips Buick GMC - Service Center

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September 03, 2022

Service was outstanding from the time we arrived to our departure. Even the young man,Chris, who taxied us home and back was outstanding More

by Dennis M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken "Buzz" Buzby
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Sep 06, 2022 -

Phillips Buick GMC responded

Thank you for taking the time to highlight Chris for his excellent work! Customer service is one of our top priorities, so we really appreciate your positive comments and the great 5-Star rating. We look forward to your next visit.

September 02, 2022

Couldn’t find the problem! They did not take my problem seriously. I will attempt to video the problem and bring the car back. More

by OrenLMiller
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brandon Hoff
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Sep 06, 2022 -

Phillips Buick GMC responded

Oren, thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

September 01, 2022

Service Rep excellent Service Tech excellent Over all a great experience Check out was easy Everyone worked together More

by fhunt1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Wertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2022 -

Phillips Buick GMC responded

Thank you for the 5-Star Rating and taking time to write a great review. Your kind words for our Service Writers and our whole Service Team are appreciated so much. We enjoy servicing what we sell, and take being Professional Grade seriously. Thank you for your business and your expressed confidence in us. We look forward to seeing you again.

September 01, 2022

Troubleshooting was completed, parts ordered and installed. Service manager and technician did a great job. More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim
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Sep 02, 2022 -

Phillips Buick GMC responded

Frank, thank you for the kind words for Jim, and our Service Team here at Phillips Buick GMC. Our Service Department is a vital part of our presence in the market we serve. Our service and performance effectively demonstrate our commitment to the people who trust us to do the right things, the right way and in a timely manner. We love doing repair and service work because it means so much to our customers. Thank you for noticing and awarding us a 5-Star rating.

September 01, 2022

Zach was awesome thank you so much again! !! Will definitely be back for any other services I may need!!! More

by Vannessa clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred "Coach" Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : (Zach) was a service advisor
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Sep 02, 2022 -

Phillips Buick GMC responded

Vannessa, thank you for the High Review and kind words for Zach. We appreciate your understanding and logical approach to a service experience. We value your business and look forward to you next visit.

August 31, 2022

The service here is always fast and friendly! They will go above and beyond to make sure your car is safe and well maintained. I bought my car there six years ago and wont take it anywhere else. More

by Allysrt8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
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Sep 01, 2022 -

Phillips Buick GMC responded

We really appreciate your business and knowing that we have earned a long-term customer means the world to us. Thank you for sharing your experience and how you feel about dealing with us. The 5-Star rating is very kind. We look forward to seeing you again.

August 31, 2022

Friendly service dept and advisor Jim Very informative about service I was having done with no appointment More

by FAntonuccio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2022 -

Phillips Buick GMC responded

Thank you for the 5-Star rating and review. We appreciate the kind words for Jim and our Service Team, and for sharing your experience and how you feel about dealing with us. We value your business and look forward to you next visit.

August 28, 2022

Excellent service no waiting and a good job that can be trusted. Nice waiting area. Free water would be a good idea when it is so hot. More

by bicascch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2022 -

Phillips Buick GMC responded

Thank you for the kind words and great 5-Star review. We appreciate your business and look forward to seeing you again.

August 26, 2022

I received excellent service and customer service during my recent visit to Phillip’s Buick. I was greeted and treated courteously by every Phillip’s employee. I am a long time and much satisfied Phillip’s More

by Charles Cameron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Baserock
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Aug 29, 2022 -

Phillips Buick GMC responded

We appreciate your business, Charles, and the kind compliments. We really do strive to be the best and it is a pleasure to hear that we are doing well, directly from our customers. We look forward to helping again next time you are in need.

Aug 29, 2022 -

Charles Cameron responded

Phillip’s Buick is first class in the delivery of outstanding customer service. It is always a pleasure to do business with Phillip’s Buick.

August 24, 2022

This is an awesome place. The staff is amazing. Will not go anywhere else. Jim in service is just awesome and the tech guy's rock. Hat's off to them all. More

by gardog39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2022 -

Phillips Buick GMC responded

Thank you for the 5-Star rating and review. We appreciate the kind words for Jim and our Service Team, and for sharing your experience and how you feel about dealing with us. We value your business and look forward to you next visit.

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