Phillips Buick GMC - Service Center

I was very disappointed this time. I brought the car in for faulty pistons that they knew was a problem with my car. I had to fight with the warranty dept myself to get it covered. Was I brought the car in for faulty pistons that they knew was a problem with my car. I had to fight with the warranty dept myself to get it covered. Was told it was a 17 1/2 hour job and the ordered the parts . Told me it would take a week. Since I was going away for the weekend I cancelled my appts that week and did without a car all week. When I called the next week , I was told one part was back ordered and when I asked how long was told they didn’t know. I rented a car and was told they would only pay for a week. . I waited all week and no car. I started calling and found the part in 8 other dealerships and let them know it. They said they couldn’t get it from another dealership. I drove and got the part and drove it back to them expecting to get the car in a few days. It took 2 1/2 weeks to finally get the car. After much discussion over and over again throughout the time as to whom should pick up the tab on the rental they finally paid for it. However, I had to foot the bill for the gas and $7.95 toll to go get the part. Normally I would speak highly of this service dept but this time it was stressful and out and out plain awful.Not only did they not have the car ready in a timely fashion, I had to call repeatedly for updates on its status. When it was finally ready I had to drop everything to pick it up within an hour of their closing as well as having to be late for my dinner plans. More

They were very helpful with trying to fix the problem with the vehicle but the warranty company that look like they’re trying to back it up with the vehicle but the warranty company that look like they’re trying to back it up More

Seems like $97. 00 for an oil change is a little high. Plus I had asked for a tire rotation which was not done. But I was told if it had been it would have been anot 00 for an oil change is a little high. Plus I had asked for a tire rotation which was not done. But I was told if it had been it would have been another $20.00. Should have bought a Ford More

Maintenance personnel are friendly and helpful. Cashier(s) are equally nice and helpful. I’ve been going there since 2012. Cashier(s) are equally nice and helpful. I’ve been going there since 2012. More

Pleasant service advisor. Clean dealership. My only issue was having to wait so long to get the car back! Clean dealership. My only issue was having to wait so long to get the car back! More

Been going here since 1973. Always treat you like family. Great service! Well pleased with everyone here. Always treat you like family. Great service! Well pleased with everyone here. More

Phillips Buick gmc employers did a very good job fixing my vehicle I will recommend this shop to family and friends. my vehicle I will recommend this shop to family and friends. More

Fowl language service advisor Brandon cursed me in front of customers and other advisors. Never apologize of customers and other advisors. Never apologize More

Brandon service advisor should not be a adviser,, does not know how to speak to customer. not know how to speak to customer. More

Still waiting for my parts have not heard from them at all this is not good business all this is not good business More