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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,046 Reviews

1,046 Reviews of Phillips Buick GMC - Service Center

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January 19, 2022

Very pleasant staff to work with. They were very helpful and fixed my car in a timely manner. More

by KDABBOTT54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2022 -

Phillips Buick GMC responded

Thank you so much for the 5-STAR review, it is great to hear that you had an enjoyable experience. Just know that our relationship does not end after the sale, if you need anything feel free to reach out. We look forward to seeing you again.

January 18, 2022

All went well and was handled great by Jim Berlin in service. The only suggestion as you had my car for a week would be to wash it before I pick it up. I had to stop in your parking Lot and clean my w More

by TONY.ROSSIGNOLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2022 -

Phillips Buick GMC responded

Tony, thank you for taking the time to highlight Jim Berlin for his excellent work! Customer service is one of our top priorities, so we really appreciate your positive comments and 5-Star review even though we missed a chance to wash your vehicle. We look forward to your next visit and car wash.

January 17, 2022

Everything was explained very well. We were treated with respect which was very important. We appreciate our service advisor Zach Beserock. He did a fine job start to finish More

by glendastrickland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Beserock
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Jan 18, 2022 -

Phillips Buick GMC responded

Thank you for taking the time to highlight Zach for his excellent work and rewarding us with a 5-Star review! Customer service is one of our top priorities, so we really appreciate your positive comments. We look forward to your next visit.

January 17, 2022

The repair tech found the issue promptly. He fixed it quickly. He was pleasant with a good sense of humor. More

by Nmcmorran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
In the lube area
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Jan 18, 2022 -

Phillips Buick GMC responded

We love reviews like this because we like to keep things simple and pleasant for our customers. We appreciate the 5-Star review and the kind words for our staff. We look forward to your next visit.

January 16, 2022

Communication not up to expectation. Vehicle still has outstanding issues that I was told I would be contacted for. Since it has been over a month, I am not hopeful. More

by BRENTCLARKE100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not recall.
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January 16, 2022

Being from out of state, the service team was great. When I am back in the area, I will always consider Phillips GMC ! More

by RR420395
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith and Zack also
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Jan 18, 2022 -

Phillips Buick GMC responded

Thank you for the kind words and 5-Star review. We are completely committed to providing top quality service and we are thrilled to hear that your experience reflected this dedication

January 12, 2022

Jim is the best. He let's me know what's going on before jumping in. More

by LINDALEAHEY59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2022 -

Phillips Buick GMC responded

Thank you for the 5-Star review and the kind words for Jim. Being knowledgeable and polite come natural to Jim, maybe that's why he gets so much done. We are looking forward to your next visit, and your continued confidence in us.

Jan 12, 2022 -

LINDALEAHEY59 responded

Phillips has always bern good for my truck. Great people working on it and keeping it going. Thank you

January 10, 2022

I had my vehicle in for minor service and they did a great job with addressing the issues when it was brought in. Everyone is friendly, waiting area is clean, snacks, coffee, soda and water available. I More

by LOCO269
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2022 -

Phillips Buick GMC responded

Thank you for taking the time to review us and giving us 5-Stars! We strive to provide a seamless experience for customers, and it is wonderful to hear our service department came through and delivered. See you during your next appointment!

January 07, 2022

Zack is great to work with in service but the guy that took me home almost got us killed. He holds his phone while he drives and looks at it (the directions). We had to slam on brakes to avoid an accide More

by tammy5912554
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack
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January 06, 2022

Came for a second opinion. Zack was so helpful with my problem ! Problem solved ,thanks More

by Dragnflyaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
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Jan 07, 2022 -

Phillips Buick GMC responded

Thank you for the kind words for Zack and your 5-Star review. They mean so much to us. We believe in attentive and professional customer service and we're glad that Zack made such a great impression on you.

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