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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,030 Reviews

1,030 Reviews of Phillips Buick GMC - Service Center

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December 15, 2021

Had speed cluster replace on my 2013 shipping was delay but service was excellent. Thanks Zack and Keith for excellent service again!!! More

by charlesp1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Free Zack B.
Dec 19, 2021 -

Phillips Buick GMC responded

Charles, Zack & Keith appreciate your kind words and 5-Star review as do the rest of us. These two bring it everyday, all day and you noticed. It means so much when the people we serve let us know how they feel.

December 09, 2021

Worst experience I ever had with a dealership After calling first to see how long it would take Told half hour Told then bring in will do right away Instead wanted to do something costly different said More

by serdardolores
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not know
December 08, 2021

Fast, friendly and professional service. I was met by the service advisor as I pulled in. They did the repair in a timely manner. Very happy with the experience and will definitely use them again when needed More

by BPETER2.BP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Simone
Dec 09, 2021 -

Phillips Buick GMC responded

We so appreciate this Five-Star review! It is always a pleasure to service your vehicle here, and we are glad that you enjoy working with us and Jim Berlin. We look forward to your next visit!

December 06, 2021

I thought the service writer was honest and upfront with me which I appreciate that. More

by RELAYGUY1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Phillips Buick GMC responded

Your kind words mean so much to us. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Thank you for the high review.

December 03, 2021

The Platinum membership is not what it seems to be. Plus I was promised an extra key for the $24,000 vehicle I bought never received More

by sorrento37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Berlin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Phillips Buick GMC responded

Thank you for reaching out with your concern/issue. We would definitely like to remedy the issue with the key. Can you please contact Chris Hoff, BDC Manager, at (352) 728-1212, so we can get this resolved. Unfortunately your name/info isn't listed here, so we can not reach out directly to you. Thank you! Phillips Buick GMC Management Team

December 03, 2021

Fast and extremely easy service department to deal with. Top notch people to deal with! More

by mbedtelyon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Phillips Buick GMC responded

We so appreciate this Five-Star review! It is always a pleasure to service your vehicle here, and we are glad that you enjoy working with our Service Team. Your kind words really helped make our day. We look forward to your next visit!

December 03, 2021

They always have great, courteous service. They do a great job fixing problems, but the GMC is a great car, so service other than regular maintenance isn’t required very much. More

by porkbay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Phillips Buick GMC responded

Oh boy, do we love this review or what! Funny thing about problem solving is that communication and customer involvement are often critical. You working with us, understanding our approach and helping us serve you is appreciated to much. Being Professional Grade is an honor because we serve loyal customers like you. The 5-Star review is awesome! Thanks for that. We look forward to your next visit.

December 02, 2021

Receive good service. all the employee were very helpful. Will always bring my car to Phillip Buick for service. More

by Shelason50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred "Coach" Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cat Langbehn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gilbert "Bam" Niblack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Phillips Buick GMC responded

Thank you for acknowledging the talented group of people we have here at Phillips Buick GMC. So happy to hear they all came together to help during your visit. Your 5-Star review brought a smile to all of our faces. We cannot wait to see you again!

December 01, 2021

Extremely courteous and professional greeting. I’m new to the area and Steve put me at ease immediately with my lease end termination and transferring the license plates. More

by jsheridan10
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Songer
Dec 02, 2021 -

Phillips Buick GMC responded

We are so glad you chose Phillips Buick GMC and you could not have picked a better person to help you out than Steve. He does a great job keeping things smooth and easy because Steve actually cares about what you need and why you need it. Thanks for the great 5-Star review and the kind words for Steve. You are no longer a stranger, at least not here. We are already looking forward to seeing you again.

December 01, 2021

We tried another dealership, no comparison; we came back to Phillips. They are very punctual when you arrive and eager to listen to solve the problem. They tell you how long and appropriate how it will cost More

by PLCWELDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zac I’d give him a 9
Dec 02, 2021 -

Phillips Buick GMC responded

Thank you for the 5-STARS and taking time to tell us about your experiences getting your vehicle serviced. It all comes down to communication and problem solving. We look forward to partnering with our customers during the service visit, and keeping them involved and informed. Thanks for being a great customer. Hurry back.

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