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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,046 Reviews

1,046 Reviews of Phillips Buick GMC - Service Center

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December 03, 2021

The Platinum membership is not what it seems to be. Plus I was promised an extra key for the $24,000 vehicle I bought never received More

by sorrento37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Berlin
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2021 -

Phillips Buick GMC responded

Thank you for reaching out with your concern/issue. We would definitely like to remedy the issue with the key. Can you please contact Chris Hoff, BDC Manager, at (352) 728-1212, so we can get this resolved. Unfortunately your name/info isn't listed here, so we can not reach out directly to you. Thank you! Phillips Buick GMC Management Team

December 03, 2021

Fast and extremely easy service department to deal with. Top notch people to deal with! More

by mbedtelyon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2021 -

Phillips Buick GMC responded

We so appreciate this Five-Star review! It is always a pleasure to service your vehicle here, and we are glad that you enjoy working with our Service Team. Your kind words really helped make our day. We look forward to your next visit!

December 03, 2021

They always have great, courteous service. They do a great job fixing problems, but the GMC is a great car, so service other than regular maintenance isn’t required very much. More

by porkbay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Phillips Buick GMC responded

Oh boy, do we love this review or what! Funny thing about problem solving is that communication and customer involvement are often critical. You working with us, understanding our approach and helping us serve you is appreciated to much. Being Professional Grade is an honor because we serve loyal customers like you. The 5-Star review is awesome! Thanks for that. We look forward to your next visit.

December 02, 2021

Receive good service. all the employee were very helpful. Will always bring my car to Phillip Buick for service. More

by Shelason50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred "Coach" Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cat Langbehn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gilbert "Bam" Niblack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2021 -

Phillips Buick GMC responded

Thank you for acknowledging the talented group of people we have here at Phillips Buick GMC. So happy to hear they all came together to help during your visit. Your 5-Star review brought a smile to all of our faces. We cannot wait to see you again!

December 01, 2021

Extremely courteous and professional greeting. I’m new to the area and Steve put me at ease immediately with my lease end termination and transferring the license plates. More

by jsheridan10
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Songer
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Dec 02, 2021 -

Phillips Buick GMC responded

We are so glad you chose Phillips Buick GMC and you could not have picked a better person to help you out than Steve. He does a great job keeping things smooth and easy because Steve actually cares about what you need and why you need it. Thanks for the great 5-Star review and the kind words for Steve. You are no longer a stranger, at least not here. We are already looking forward to seeing you again.

December 01, 2021

We tried another dealership, no comparison; we came back to Phillips. They are very punctual when you arrive and eager to listen to solve the problem. They tell you how long and appropriate how it will cost More

by PLCWELDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zac I’d give him a 9
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Dec 02, 2021 -

Phillips Buick GMC responded

Thank you for the 5-STARS and taking time to tell us about your experiences getting your vehicle serviced. It all comes down to communication and problem solving. We look forward to partnering with our customers during the service visit, and keeping them involved and informed. Thanks for being a great customer. Hurry back.

November 28, 2021

The employees are charming and very accommodating. The work was done with Expertise and reasonable speed More

by prggybuetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Songer, randy lee
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Nov 29, 2021 -

Phillips Buick GMC responded

We appreciate your business and the kind compliments. Your 5-Star review means so much to us. We really do strive to be the best and it is a pleasure to hear that we are doing well, directly from our customers. We look forward to helping again next time you are in need!

Nov 29, 2021 -

prggybuetti responded

Thx

November 26, 2021

It sucks....you should be ashamed of the service at your dealership. You will never see me agin. More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Berlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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November 19, 2021

The service depart did the work as promised. Work was completed correctly and on time stated. More

by theboderick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2021 -

Phillips Buick GMC responded

Thank you for the kind words for our Service Team. We are so glad you took the time to communicate your experience and share it with us. We value your business and look forward to serving you again.

November 18, 2021

Service is Timely and dependable. I have nothing more to add please accept this as is More

by Ploomis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2021 -

Phillips Buick GMC responded

Timely and dependable is exactly what we were going for Ploomis. Thank you for the great review, and 5-Stars too! Awesome. We are looking forward to your next visit.

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