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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,046 Reviews

1,046 Reviews of Phillips Buick GMC - Service Center

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November 11, 2021

I made a mistake in buying this car from PHILLIPS. I previously bought from Plaza, big mistake in not going back there. More

by caroljane2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake Kelly
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November 08, 2021

I brought my car from Phillip Buick and I will alway bring it back for service because I am always explained what is wrong and treated with respect. and given Good service. More

by Shelason50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cat Langbehn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Berlin
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Nov 09, 2021 -

Phillips Buick GMC responded

We love to sell cars, trucks and just about anything that rolls. Putting folks in just the right vehicle for them is what we are all about. After that, we do not believe anyone can service our customers better than we can. We set out to prove that every day. Thank you for giving Phillips Buick GMC the opportunity to earn your business and your continued confidence in us for your service needs. An informed customer is a happy customer. We know that, and do our best to involve you in the service process. Communication is what building relationships is all about. Thank you for noticing our efforts to serve you and taking the time to rate us. Your 5-Star review is so thoughtful and appreciated. We seem to be blessed with the best customers.

November 05, 2021

Zack Beserock took excellent care of our service issue and made sure we were completely satisfied. More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
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Nov 08, 2021 -

Phillips Buick GMC responded

CJ, your kind words for Zach are much appreciated. Thank you for taking time to document your experience here and rating it excellent. You 5-Star rating brought a smile to all of our faces. We appreciate you giving us the opportunity to earn your business and satisfy your needs. We look forward to your next visit.

November 05, 2021

Great care of my car. 3 weeks to get part. But not your company's fault. Thank you. More

by Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack was terrific. Thank you
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Nov 08, 2021 -

Phillips Buick GMC responded

Angel, people like you make our day. Your continued confidence in Phillips Buick GMC is deeply appreciated. We love working with our customers to get what they need done and done right. Thanks for the 5-Stars and here's a High Five for you! We look forward to seeing you again.

November 04, 2021

Fast service on a Chevy recall issue. They checked out a couple other things for me at no charge. I will go back to this dealer More

by bgburiff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke
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Nov 05, 2021 -

Phillips Buick GMC responded

We appreciate you for taking the time to give Phillips Buick GMC such an excellent 5-Star rating. It helps us to know that we are meeting the needs of our customers and their GM vehicles. We'll take you up on that promise to come see us again. We look forward to your next visit.

November 04, 2021

Part was out of stalk, apparently hard to find? Jim and cashier were Professional and courteous. Thank you! More

by ROOMERS1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
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Nov 05, 2021 -

Phillips Buick GMC responded

Thanks for the great 5-Star review and the kind words for Jim and our wonderful cashier. We believe in being Professional Grade throughout the organization. We are so glad when our customers notice and tell us why they continue to place their confidence in Phillips Buick GMC. We look forward to seeing you again.

November 04, 2021

Blake and Zack took care of us and were amazing. Best service we’ve had in a long time. More

by greg77nelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack, Blake Kelly
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Nov 05, 2021 -

Phillips Buick GMC responded

Blake and Zack are the dynamic duo it seems, because so many customers appreciate their ability to amaze. We look forward to your next visit. We promise, your service at Phillips Buick GMC gets better every time. You see, we only service the best customers, like you, so how can we miss? Hi Five, Greg! Thanks for the 5-Stars and taking time to tell us about your visit. Awesome.

November 03, 2021

Someone is always there to greet me with any problem. Prompt and courteous. They keep Me informed about what they have to do. Shuttle service home if needed. The popcorn is GREAT! More

by WAYNEHG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bonner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2021 -

Phillips Buick GMC responded

Wayne, prompt, courteous and keeping you informed is exactly the way we intend each service experience go. Of course the key is fresh popcorn and great customers like you. We are happy to give you a ride home because we know you have a schedule to keep as well. Thoughtful amenities can be taken for granted, and it is always edifying to hear a customer's take on a visit to our Service Department. We appreciate you taking time to write your review and giving us the great 5-Star rating. High five Wayne, Thanks. We look forward to serving you again.

November 02, 2021

I brought my Enclave in for service on Thursday, it was ready for pickup Friday. The vehicle runs great. Phillips is my dealer of choice. Great service and Great people. More

by KBUCK295
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Beserock
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Nov 02, 2021 -

Phillips Buick GMC responded

"Great service and Great people." Wow! Thanks for that, and the 5-Star review. We really appreciate you taking time to give us such a great review. We would add, "Great Customer." (That would be you.} So, here are 5-Stars especially for you, just to let we know that we look forward to seeing you again.

November 02, 2021

Good person gave lot of time getting me a car to my house to buy .few things wrong with car said would fix them and fill with gas ,needs battery in key .thanks gail More

by Gail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Larue
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Nov 03, 2021 -

Phillips Buick GMC responded

Gail, we are happy to hear you had a pleasant experience in our sales department. Bart is a big part of our success here at Phillips Buick GMC! Enjoy your new vehicle and we will be here whenever you need us! Thanks so much for the great 5-Star review and taking time to let us know how you feel about doing business with us.

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