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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,046 Reviews

1,046 Reviews of Phillips Buick GMC - Service Center

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November 01, 2021

Top notch. Great service. Polite staff! I needed a ride home and back again and they took good care of me. More

by TURNQUISTLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Brandt
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Nov 02, 2021 -

Phillips Buick GMC responded

The Five-Star rating is much appreciated as well as you taking the time to let us know how your Service Appointment worked out. Your kind words for our staff was a welcome pat-on-the-back for our team. The only question we have is, "Did you call shotgun on the ride home?" Thanks again for the great review, and we look forward to your next visit and ride to and fro.

Nov 02, 2021 -

TURNQUISTLM responded

Yed

November 01, 2021

Awesome dealership! I have owned several GMC vehicles dating back to 2000, exclusively being serviced at Phillips GMC. They have always done an excellent job. The Service department unquestionably is o More

by MP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Wertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Wertz
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Nov 02, 2021 -

Phillips Buick GMC responded

Your review was wonderful to read - thank you for sharing! Our team aims to take excellent care of our guests and we're happy to hear that we hit the mark. Thank you for choosing Phillips Buick GMC as your first choice for all your automotive needs! Our team looks forward to working with you again in the future. Until then, safe travels

Nov 03, 2021 -

MP responded

Thank you!

November 01, 2021

Courteous and professional. Would highly recommend. Done in. Timely fashion. Would definitely biy another car here. More

by budanddebbrowning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken "Buzz" Buzby
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Nov 02, 2021 -

Phillips Buick GMC responded

Thanks Bud. Car buying is a joint effort and it sure helps when the customer is on the same page as we are. We always want to do things in a timely fashion and thanks for helping us serve you better. We deeply appreciate your recommendation and the wonderful 5-Star review. You know you are always welcome here and we look forward to your next visit here at Phillips Buick GMC.

October 29, 2021

Friendly staff, clean lounge and bathroom. They went above and beyond to get my truck out same day. More

by Luan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach in Service Dept
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Oct 29, 2021 -

Luan responded

Friendly staff, clean lounge and bathroom. They went above and beyond to get my truck out same day.

October 29, 2021

They usually treat you very well. What needs to be done is usually dine fight the first time. More

by roygancar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service dept.
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Oct 29, 2021 -

Phillips Buick GMC responded

Thank you for the High Review. We appreciate you taking time to rate us and letting us know how you feel about doing business with Phillips Buick GMC. It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

October 28, 2021

Everyone at Phillips Buick were helpful and courteous. Especially helpful, Brian Brandt and Chick Russo and service manager Jim. Thank you.. More

by Ms_cbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Brandt
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Oct 29, 2021 -

Phillips Buick GMC responded

Thank you for the kind words for Brian, Chick and Jim. We appreciate you taking time to single them out and give them all 5-Stars. Communication is vital in any relationship and for us it speaks to how we are connecting with our customers. We're completely committed to providing top quality sales and service and we're thrilled to hear that your experience reflected this dedication. We look forward to your next visit.

October 28, 2021

Zach the service writer is fantastic. He keeps me informed and is always courteous. The car is always returned clean and with the service completed More

by Villagejoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach in service. Five stars
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Oct 29, 2021 -

Phillips Buick GMC responded

WOW! Five-Stars for Zach! Awesome. Thanks for the great review Joe, and the kind words for Zach. He is an excellent adviser and we're lucky to have him! We appreciate your business and will do our best to continue to exceed expectations.

October 28, 2021

This latest service was perfect but previous encounters were disaster’s. I spent probably $4000.00 and still have the same problem. Very disappointed Steve Sutherland More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zack
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October 27, 2021

Always a good experience at this dealership! Best service department I have used. They are quick, reliable, and do good work. More

by aurianal74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Beserock
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Oct 28, 2021 -

Phillips Buick GMC responded

What a great review! Thank you. Your review should get 5-Stars just like you gave us. Your kind words are appreciated so much and are a nice pat on the back for our Service Team. Good work is reliable and quick requires expertise. We are glad you noticed and even happier that you documented your feelings. We are grateful for your continued confidence in us and look forward to seeing you again.

October 27, 2021

We were greeted with a smile and instructed to the next step. We mentioned the oil will need changing soon and he said he could take care of that today. He did......saved us another trip. More

by LORRAINERICHARD
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2021 -

Phillips Buick GMC responded

Lorraine, we appreciate your great 5-Star review and taking the time to document your experience here at Phillips Buick GMC. Your review brought a smile to all of our faces, so thanks for returning the favor. Thank you for your business and your continued confidence in us. We look forward to your next visit.

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