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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,046 Reviews

1,046 Reviews of Phillips Buick GMC - Service Center

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October 22, 2021

Was greeted the moment i arrived for my appt….Professional … Courtious….The work done promptly while i waited in a comfortable service area… More

by Eddies55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cat Langbehn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Phillips Buick GMC responded

Remember the old A-Team show from back in the 80s? Colonel John “Hannibal” Smith would say, “I love it when a plan comes together.” We agree with the colonel, because customers like you like it that way. Thanks Eddie for the 5-Star review and the kind words for all of our staff. It was a pleasure to serve you and we look forward to seeing you again.

October 20, 2021

A full service was performed by Phillips. Everything was completed at a high lever expertise. Friendly service too. More

by WILLIAMHMURPHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jim berlin
Oct 20, 2021 -

Phillips Buick GMC responded

Thank you for the kind words and your recommendation. We're committed to providing top quality service and we are happy to hear that your experience reflected this dedication. See you during your next appointment!

October 19, 2021

Fast, friendly, efficient! I dropped my car off the night before and they had it done the next day at noon. More

by Jillianlp83
Recommend Dealer
Yes
Employees Worked With
Zack
Oct 19, 2021 -

Phillips Buick GMC responded

Thank you for trusting us and coming in to service your vehicle. We are so glad your experience was nothing short of fantastic! See you during your next appointment!

October 19, 2021

Service advisors and staff very professional. Pleased with latest experience at Phillips and highly recommend your service team More

by Elaine.Kulick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin in service
Oct 19, 2021 -

Phillips Buick GMC responded

Thank you for taking the time to highlight Jim and the service team! Customer service is one of our top priorities, so we really appreciate your positive comments and recommendation. We look forward to helping again next time you're in need!

October 16, 2021

Leas than one hour after arriving with a car that needed to be jumped. ,I left the dea l earshot with a new battery at no cost to me. This was a leased car. Great service!! More

by THESAINT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith in service
Oct 19, 2021 -

Phillips Buick GMC responded

Thank you so much for the great review! We're glad to hear our service department got you back on the road so quickly. We look forward to helping again next time you're in need!

October 16, 2021

Best dealership I have ever been to. Nice clean facility, outstanding service, courteous shuttle drivers. GREAT, GREAT experience. More

by bboardman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Oct 19, 2021 -

Phillips Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable facilities as well as friendly and professional service to our guests. We want to sincerely thank you for your business and we hope to see you here again down the road!

October 12, 2021

Horrible dealership to take your car for service. My truck has been there for 4 months going to 5. I was dealing with Jim Berlin, service advisor. There was no communications between the dealership and More

by Bazilefamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Berlin, keith manager
Oct 12, 2021 -

Phillips Buick GMC responded

Mr. Bazile, Your vehicle was brought to us for service at the end of May. We proceeded to evaluate the vehicle, which required 26 different parts to be ordered, many of which are on national backorder due to the current events going on in the world. The final parts needed were received around the 3rd week of August after the backordered parts were released from General Motors. The repair job is approximately a 2 - 3 week repair job, due to the nature of the repair needed. The vehicle was completed and ready for pickup on September 16th. Unfortunately, General Motors does not cover the cost of rental vehicles once the repair is completed. Per your conversation with the service manager Keith Free on September 16th, he explained to you that he is currently working with General Motors to see if they can give some assistance on the cost of the rental vehicle which occurred after the date the vehicle was ready for pick up. We appreciate you giving us an opportunity to assist you and we understand the inconvenience the backordered parts may have caused.

October 12, 2021

Nobody has called me back for my recall on my car. It's been 3 weeks or more More

by car.iwin08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember . It's been to long
October 11, 2021

I was greeted courteously and given prompt treatment. I will definitely return when I need service again. More

by 10
Recommend Dealer
Yes
Employees Worked With
Service dept
Oct 13, 2021 -

Phillips Buick GMC responded

So glad everything was done quickly and to your satisfaction! We know you have options, so we're especially grateful to you for choosing Phillips Buick GMC to service your vehicle.

October 10, 2021

Friendly service was faster than I expected very helpful in answering questions on what was being done and what was done on car More

by lrow0457
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 13, 2021 -

Phillips Buick GMC responded

We love exceeding expectations! Customer service is one of our top priorities, so we really appreciate your 5-star review. We look forward to your next visit.

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