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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,057 Reviews

1,057 Reviews of Phillips Buick GMC - Service Center

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October 27, 2021

We were greeted with a smile and instructed to the next step. We mentioned the oil will need changing soon and he said he could take care of that today. He did......saved us another trip. More

by LORRAINERICHARD
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2021 -

Phillips Buick GMC responded

Lorraine, we appreciate your great 5-Star review and taking the time to document your experience here at Phillips Buick GMC. Your review brought a smile to all of our faces, so thanks for returning the favor. Thank you for your business and your continued confidence in us. We look forward to your next visit.

October 26, 2021

Always come here to Phillips GMC Buick for my service and my oil changes. Very professional and considerate of my time More

by Swsonger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Songer
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Oct 26, 2021 -

Swsonger responded

Thank You

Oct 28, 2021 -

Phillips Buick GMC responded

Professional and considerate are music to our ears but even more so when attached to a great 5-Star review. Service and oil changes are opportunities to build relationships with customers. Thank you for taking time to let us know how we are doing. Since we are talking about reviews how about we give you 5-Stars for your consideration and trust in us. We appreciate your business and look forward to seeing you again.

Oct 28, 2021 -

Swsonger responded

Thank You

October 23, 2021

Philips Buick GMC is prompt and courteous, they seek to achieve excellence and retain your loyalty More

by rommelfausnight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bonner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2021 -

Phillips Buick GMC responded

Thank you for your great 5 Star review. Your kind words really capture the essence of what we look to accomplish everyday. Our goals cannot be reached without fantastic customers like you. Customers that appreciate our efforts as much as we value their business, and continued trust in us. We look forward to serving you on your next visit. Thanks again for taking the time to rate us.

October 23, 2021

I will buy my next car from Phillips. Great service. Great people very nice and friendly. More

by RJBOBWARD6
Recommend Dealer
Yes
Employees Worked With
Jim, JD Smith
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Oct 27, 2021 -

Phillips Buick GMC responded

Five Star reviews are what we look for everyday. Thank you so much for your high review and kind words, because you helped make our day. It is a lot easier to operate when your customers are as friendly as you happen to be. The fact that you took the time to rate us in order to communicate your experience here at Phillips Buick GMC is very important to us. Thank you for helping us build a relationship with you that will give us a chance to continue to earn your trust.

October 23, 2021

Excellent, no pressure service! Explained the options to fix my car's problem and kept me informed of time frame for parts. More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack
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Oct 27, 2021 -

Phillips Buick GMC responded

Thank you for the 5 Star rating CJ. We are glad to hear that you appreciate our approach to performing service and fixing problems. Providing options and keeping the owner informed, regarding progress, seems like the best way to proceed. Partnering with service customers builds trust and confidence in our relationship. Thank you for giving us the opportunity to serve you.

October 23, 2021

Customer service is very good. We are always treated nicely and with respect. Very welcoming! More

by Mick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
randy lee
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Oct 27, 2021 -

Phillips Buick GMC responded

Mick, we appreciate you taking time to rate us and give us 5 Stars. We are so glad you feel welcome here and treated as a valued customer. Our goal is to do just that because it is impossible to build a relationship otherwise. Your kind words encourage us and are such a nice compliment for our staff. All the best to you, and we look forward to seeing you again.

October 22, 2021

Service manager, Jim, explained what was wrong, how it could be fixed and checked into the extended warranty for me..the repair wasn’t covered.. however everyone was very courteous and I wouldn’t hesitate More

by Mopsieone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
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Oct 27, 2021 -

Phillips Buick GMC responded

Thank you for taking the time to rate your experience here at Phillips Buick GMC and giving us 5-Stars. Your kind words for Jim are appreciated. The detail you provided gives an excellent thumbnail sketch of the service process. Communication is a vital part of the work performed and we value building a relationship with those we serve. Thanks again for letting us know how you felt about doing business with us. We look forward to seeing you again.

October 22, 2021

Went in for an oil change. Service was fast and efficient. Easy to deal with. More

by justcruzin2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Oct 27, 2021 -

Phillips Buick GMC responded

Thank you for the great 5 Star review. We appreciate your business and look forward to seeing you again.

October 22, 2021

I took my encore in since check engine light was on and when filling gas tank control on pump kept cutting off It took almost 5 mins to put a few gallons in. I was told It was vapor lock caused by a bad v More

by DEW6742
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ed Owens
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October 22, 2021

Phillip’s Buick service department has always been very professional, caring about your problem, and friendly to you to make you feel that your problem is the most important thing of the day. The waiting a More

by PLCWELDON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zack in service , Ken "Buzz" Buzby, Bart Larue
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Oct 28, 2021 -

Phillips Buick GMC responded

Professional, caring, friendly, care about your concerns, clean waiting room and good coffee is a great resume for us to have. We would add, Great Customers. Thank you for the 5-Star review and taking time to rate us. We are so glad you noticed our efforts to earn your approval and business. It takes two for a relationship to develop and communication is vital. Thank you for your kind words and continued confidence in Phillips Buick GMC.

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