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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,094 Reviews

2,094 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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October 03, 2023

Always prompt in scheduling and maintenance. Derek is the bomb! Never have issues. My jeep appreciates them. More

by LINZIJ29
Recommend Dealer
Yes
Employees Worked With
Sonny Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

October 03, 2023

Jim is always right on it. I will keep back because of him and service is fast. More

by Kari compo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim in service
Oct 04, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy Jim provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

October 03, 2023

Did not attempt to fix the issue I was having. Tried doing other things I already took care of More

by evanland23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron in service
Oct 07, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly. Gary Winkler Service Manager (352) 732-7577 ext 107

October 03, 2023

Great management and a great bunch of employees. Got my oil changed and tires rotated in a timely manner. Thank you? More

by TEDBEAR1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
Oct 04, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

October 02, 2023

They are very helpful and explain all that needs to be done. Employees are courteous. More

by jennifer.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Oct 03, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Jennifer, for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

October 02, 2023

I can not remember his name I think it was Robert but he was very helpful. More

by RCSHAWNB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repairs
Oct 03, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

October 02, 2023

I was very happy with the efficiency of the process. I had my oil change completed in less than 30 minutes. More

by MRGATOR86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 03, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

October 01, 2023

My first time experience with your service department was terrible! The men were unprofessional. I did speak with the department manager. My oil cap was not placed back on properly, broken. I lost oil had to More

by Cw.shaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oil change
Oct 02, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to me directly. The employee was terminated because of this. Gary Winkler Service Manager (352) 732-7577 ext 107

October 01, 2023

Derrick in service Department has always been very helpful. Also courteous and professional. Other Employees have done there job well, like the Mechanics. Which makes us keep coming back. John in Sale More

by BELLHTGAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Novak
Oct 02, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

October 01, 2023

I had my 2010 Jeep wrangler in your shop6 or 7 weeks ago, all the dash lights are on. Brake,engine,anti lock ext. you charged me a diagnostic fee. (No problem) but since I have called 4 times for my service More

by buehlerkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Oct 02, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. I'm very sorry you are having these issues. While I'm disappointed to learn that we didn't meet your expectations, I would love to try to turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

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