Phillips Chrysler Jeep Dodge Ram - Service Center

Took 2. 5 hrs for oil change and tire rotation not impressed had an appointment at 130 pm did get to leave until 4 pm Derrick Cummings was great with communic 5 hrs for oil change and tire rotation not impressed had an appointment at 130 pm did get to leave until 4 pm Derrick Cummings was great with communication and good with people More

They always follow up on what they say they will do! Anytime I return, I’m able to see the same service people so apparently they like working at Phillips! Anytime I return, I’m able to see the same service people so apparently they like working at Phillips! More

My vehicle was at the dealership for service. My keys were stolen from the dealership, it was difficult trying to get any of the service guys on the phone. After multiple phone calls and being li My keys were stolen from the dealership, it was difficult trying to get any of the service guys on the phone. After multiple phone calls and being lied to they finally told me that my keys had been stolen. They told me that my car needed a new shifter cable and were going to charge me $600 in labor and $200 in parts. I found out all that I needed was a $15 plastic bushing. They also replaced a warranted ac blower motor and tried to charge me an additional $87 for a blower motor that was under warranty. They said they had to charge me $87 because the warranty companies aren’t paying them the money they are owed. Overall the worst experience I have ever had an I will not be going back. More

Service writer was quick and courteous. Mechanic analyzed trouble quickly. Service writer explained the problem and what steps would be necessary to correct Mechanic analyzed trouble quickly. Service writer explained the problem and what steps would be necessary to correct More

Service was good, but had to get a jump start when I picked up the vehicle. When I arrived home, I gave a voltage check on the alternator and the battery. Both were within range. I have had no other picked up the vehicle. When I arrived home, I gave a voltage check on the alternator and the battery. Both were within range. I have had no other starting problems since. Also there was a a problem with the AC, which worked itself out in a couple hours. I made three phone calls with messages for my service writer, and none of them have been answered. More

Had an appointment and it took 3 hours to tell me a part was needed to be replaced. As it turns out the part is not available anywhere in the entire United States and wll not be available for 2 months. Thi was needed to be replaced. As it turns out the part is not available anywhere in the entire United States and wll not be available for 2 months. This is a warranty item for the power train, specifically the Power Transfer Unit. In addition I am told that they do not know if driving the vehicle will make matters worse. The vehicle is our only one and being a disabled 30 year retired veteran and my wife being disabled also, we depend on this vehicle to get us to doctor appointments and to go to the store, etc.etc.... To say the least, this will be the last product I purchase from Chrysler and I have been a MOPAR driver for over 50 years. More

This dealership went above and beyond to find me the car that I wanted thank you so much Phillips Chrysler Dodge, Jeep, and RAM and a special thanks to Sunny he is the best LeeAnn Trout that I wanted thank you so much Phillips Chrysler Dodge, Jeep, and RAM and a special thanks to Sunny he is the best LeeAnn Trout More

Took over 4 hrs for routine service. It was too long and unjustified since I had an appointment. It was too long and unjustified since I had an appointment. More

The dealership always looks great and everyone is eager to help in anyway. The service department goes above and beyond to ensure everything is done to your standard. to help in anyway. The service department goes above and beyond to ensure everything is done to your standard. More

Upon arrival there was no one to assist with where to pull in/park for service, it being my first time at this dealership that would’ve been helpful. Signing in was a bit difficult due to the car we had pull in/park for service, it being my first time at this dealership that would’ve been helpful. Signing in was a bit difficult due to the car we had purchased back in April still being in the previous owner’s name but that got worked out. The waiting area needs some drastic improvements … the chairs are uncomfortable, there’s no drink/food station available, and it was rather warm/stuffy in there. However I guess the biggest benefit was that my oil change took less than an hour and I was moving on for the day. More