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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,093 Reviews
Call Service Center (352) 732-7577

2,093 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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September 13, 2023

Called for appointment, got in the same day at the scheduled time with good greeting. More

by LPAGM57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 13, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

September 13, 2023

Sign in process which could have been confusing with tasks to be accomplished left me with no concerns. Service manager Jeff asked all the right questions. i’m More

by JJDORGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff un service
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Sep 13, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that Jeff had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

September 12, 2023

Arron lawson always takes good care of me and keeps me informed at all times More

by brittany_gioielli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arron Lawson
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Sep 13, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review, Brittany. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

September 12, 2023

I was actually impressed with your overall staff on the service, enough to actually do this review which I rarely do. Quick friedndky service and was acknowledged my multiple employees and not just the one More

by Jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy with long hair in service department
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Sep 13, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team, Jamie. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

September 12, 2023

Great dealership. I've never been hassled here like some places....can't deal with that. Service is great. Just no issues at all. They go out of their way for sure. More

by atmdrumshop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I could use more information. I dealt with service. Where is the service department?
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Sep 13, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

September 12, 2023

Good service and they got me in without having a scheduled appointment. My service writer was accommodating and professional all the way! More

by Matthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonny Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, Matthew, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

September 12, 2023

Prompt, efficient, friendly, did what they promised in the time they said they would do it. In my opinion, this is the best Dodge ram dealership I’ve ever dealt with. Thank you. More

by TOMMIEMARONEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you, Tommie. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

September 11, 2023

I came in for oil change & tire rotation. Got me in earlier than my appointment & out quickly. They didn’t even try to upsell any not needed services. I will be back. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Sep 12, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, Mike, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

September 11, 2023

Very professional,fast service I I was constantly told how the vehicle is coming along.. More

by Lenobelafs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in service Dominic dispatcher.
Report | Print
Sep 12, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

September 11, 2023

No communication from service writer. Had to chase him for 4 weeks. Still could not repair my truck. Parts unavailable. Took 4 weeks to determine parts unavailable. More

by Jeffsowards0805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service writer Aaron.
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Sep 13, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Jeff, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

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