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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,073 Reviews
Call Service Center (352) 732-7577

2,073 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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September 03, 2023

excellent service. very professional the services advisor José Betancourt. All my doubts and questions were answered More

by margaritanunez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruth Garcia, Ronik Arroyo
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Sep 04, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Margarita! Jose and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

September 02, 2023

Was not satisfied with service brought vehicle in for a battery replacement which was under warranty and paid for a diagnostic fee which was not need More

by CHARLES.WILLIAMS031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Sep 05, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Charles, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

September 01, 2023

Salesman, ken wright is very understanding and patient. He treats his customers with professionalism. The Service writer Jim does not give up when trying to figure out the cause of your car’s problems. More

by LADYAYLM
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken wright
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Sep 04, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that Ken and Jim were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

September 01, 2023

Fast , Great Service , in 2hr I had a New Truck Mr Brian Baker is Great More

by Willie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Willie, We are very happy to hear Brian provided you with such a positive experience! Congratulations on your new truck! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

August 31, 2023

I took my car to get a Diagnosis and they told me they can't and won't look at it. So basically I don't know what wrong with it. More

by Joann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Sep 04, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, Joann, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

August 31, 2023

Always reliable service and customer care for our care repair. Jim and his team are great More

by jpockalny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Garvin
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Sep 01, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

August 31, 2023

Help me with my problem fixed my jeep wrangler you're the best thank you More

by barriosjrg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Costumer services
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Sep 01, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

August 31, 2023

Great service, speedy timing and friendly people help me with the purchase of my new truck More

by ERICLOANSOURCELENDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken wright
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Sep 01, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business, Eric, and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

August 31, 2023

They sent a reminder text and brought it in and repaired on a timely matter More

by jimandwendymcgraw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

August 30, 2023

Great team! First visit to take care of a recall. Quick stop and tire rotation 😳 More

by DBONICE64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Washburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

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