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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,070 Reviews
Call Service Center (352) 732-7577

2,070 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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August 11, 2023

Very clean waiting area. Staff was very polite and seemed knowledgeable about maintenance questions that were asked. More

by liladia3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with Jessica and our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

August 11, 2023

Awesome sales men just there serves suck for 5 months i had oil hand prints left on my truck and on my last service they put just enough washer fluid in to make the light go off for 71 bucks you would expe More

by JOELOVETRO35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronik Arroyo
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Aug 14, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Joe, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gary Winkler Service Manager (352) 732-7577 ext 107

August 11, 2023

Disregard to quality of work, lack of communication and wasted 4 days of my time More

by hadfaison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these listed are who I worked with, Ronik Arroyo
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Aug 15, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

August 11, 2023

I have had engine light on 3 times…first time it wouldn’t connect to system(no charge to me)… second time I don’t know….checked wiring..no breaks…lose grounds..maybe…$400.00 to tighten engine light on now …a More

by cathyleiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Aug 14, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Cathy, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

August 10, 2023

My experience with the service department has been excellent. Although I don’t have any names to mention, I just don’t remember who I dealt with, I hope they’re representative of the entire departmen More

by YBSTRESS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The entire department
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Aug 10, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

August 10, 2023

The service from this facility is exemplary. Aaron is an awesome service writer and John Cherry is both personable and professional. All of the employees are friendly and always have a big smile More

by BDMAHARREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron - service dept.
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Aug 10, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Aaron and John met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

August 10, 2023

Really great service. Everyone there r great Jose great service writer and a great friend More

by jperezportillo1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Aug 10, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with Jose and our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

August 10, 2023

Waited for car was done very quickly and no problems and was faster than l thought it would be. More

by BFSTARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff service advisor.
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Aug 10, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

August 10, 2023

Warranty service was completed on time with excellent customer care. I would recommend this dealership for service. More

by ATOLES01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Aug 10, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

August 10, 2023

Thank you guys the best dealer in the world I’ll be happy to go back More

by Derli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clinton Grubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

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