Phillips Chrysler Jeep Dodge Ram - Service Center

Last minute oil change decision on my part, and Jim went beyond what he had to in order to make it happen. I felt bad because they were extremely busy, but he put me at ease and didn't make me feel like an beyond what he had to in order to make it happen. I felt bad because they were extremely busy, but he put me at ease and didn't make me feel like an imposition. Great service department! More

Relocated in November 2022 to Ocala. Been using Phillips since then. Been here a number of times. Service is always good. Previous dealer was in Kissimmee - they were terrible compar Been using Phillips since then. Been here a number of times. Service is always good. Previous dealer was in Kissimmee - they were terrible compared to Phillips. Highly recommend Phillips! More

Polite and answer all my questions. Helpful advice and always friendly and patient. Repairs are expensive and they are patient when it gets frustrating for me. Helpful advice and always friendly and patient. Repairs are expensive and they are patient when it gets frustrating for me. More

My Service Mgr Jeff greeted me immediately upon my arrival and submitted the work order minutes later. Work was started as stated and completed as promised on time. arrival and submitted the work order minutes later. Work was started as stated and completed as promised on time. More

Service tech was great and took for ever to get the re call part timely call part timely More

Everyone was extremely friendly and very accommodating. I even had some work to do while waiting and was offered a quieter area. I even had some work to do while waiting and was offered a quieter area. More

Problem not fixed. Left two messages for service manager, still waiting for a return call. That was Monday and today is Wednesday. Left two messages for service manager, still waiting for a return call. That was Monday and today is Wednesday. More

Service personnel was very helpful and the recall issue was taken care of quickly and I was in and out within 45 minutes. was taken care of quickly and I was in and out within 45 minutes. More

Diagnostic test, one ignition coil, and spark plugs took almost four hours. I was charged almost $700 for it. I should have known better. They -did- need to run to a shop to get the part. What the xxxx were almost four hours. I was charged almost $700 for it. I should have known better. They -did- need to run to a shop to get the part. What the xxxx were they doing in the meantime? It’s like I was charged for them to just have the car in their possession. More

Very polite answer all the questions you have. They take pride in the work they do. I would recommend them very highly 👌. They take pride in the work they do. I would recommend them very highly 👌. More