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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,096 Reviews

2,096 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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July 14, 2023

Had a poor experience with service — charged $700 for hours of work on a diagnostic test, an ignition coil, and four spark plugs. After my initial review, I was offered two methods to reach out. I reache More

by anthonyworrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Winkler
Jul 17, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gary Winkler Service Manager (352) 732-7577 ext 107

July 14, 2023

Very unorganized upon drop off and no greeting. Upon pickup, they gave my Keys to a trainee who took 15 minutes to retrieve my Jeep and said she had to figure out the parking break (it's a button). More

by NAMOORE0082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron
Jul 19, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

July 13, 2023

I bought my car from this dealership and ever since I have been servicing my car at this dealership. I have found the service to be reliable, efficient and excellent. As such I would recommend the locati More

by RAMSARAN4AL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hoff, Ronik Arroyo, Clinton Grubbs
Jul 14, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

Jul 14, 2023 -

RAMSARAN4AL responded

My email: ramsaran4al@yahoo.com

July 13, 2023

I spent over $400 to have the driver side blinker/running light casing replaced due to the running light bulb out. They told me I needed the casing and it showed holding water. I drove out of there assum More

by jlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in Service Department
Jul 14, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

Jul 14, 2023 -

jlee responded

352-427-3582 - Mary Lee

July 13, 2023

Jose is great service advisor and great asset to the company like his style of work. More

by Aliehs Diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Betancourt
Jul 14, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks, Aliehs, for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

July 13, 2023

Jim was friendly and supportive! Thanks for the help! Much appreciated! Thanks again. Glad I spoke with him. More

by themac29445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Jul 14, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Jim here at Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

July 13, 2023

Excellent service. I have always used the shuttle service with previous appointments. This time I didn’t. I will in the future. Please continue support your clients wit More

by CLEAVER.357
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 14, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

July 13, 2023

I’ve bought and serviced quite a few vehicles here and have never had a bad experience . My salesman was very helpful and good to work with . More

by HOOKEDUP61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Stickley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hoff
Jul 14, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

July 12, 2023

I will never return to you guys. You guy over charge me to fix my car More

by Johntrelljohnson24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek cummings
Jul 16, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

July 12, 2023

Called with an emergency and was able to get in immediately. Also found out my car was misdiagnosed by another facility. They prioritized what was really wrong and fixed it. More

by SPEAGE72
Recommend Dealer
Yes
Employees Worked With
Aaron I believe
Jul 13, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

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