Phillips Chrysler Jeep Dodge Ram - Service Center

Last repair didn't work our very well. All previous service visits since moving here were very good - no issues or complaints. The Jeep has been in a few times due to intermittent Air Co All previous service visits since moving here were very good - no issues or complaints. The Jeep has been in a few times due to intermittent Air Conditioning failures. I do understand that intermittent problems can be very hard to find. Last time in on July 3rd tech said it was the compressor. I have reminded the service advisor that when the compressor runs the car cools. The problem is that sometimes the compressor won't come on. I've suggested it must be in the controls. Anyway they ordered a compressor and installed it. After the repair - no air conditioning. Bringing it back in Monday July 10th. Very frustrating! One would think that a dealer could resolve pretty much any problem with the vehicles it sells. So....I am upset but overall Phillips has been good. More

Fast prompt service clean waiting area coffee ready at 7:30 no pressure to sell additional products 7:30 no pressure to sell additional products More

Very professional. and knew exactly why I was there for service. He was prompt and attentive to my concerns. Thank you. and knew exactly why I was there for service. He was prompt and attentive to my concerns. Thank you. More

My appt. Was at 1:00. I arrived at 12:45. I did not get my car back until 3:06. I have never had an oil change take that long. What good is making an appt Was at 1:00. I arrived at 12:45. I did not get my car back until 3:06. I have never had an oil change take that long. What good is making an appt. More

Horrible customer service. Service Advisor Jim Garvin is rude and disrespectful. Yells at customers, berates them and hangs up on phone calls. Confrontational if you leave a ba Service Advisor Jim Garvin is rude and disrespectful. Yells at customers, berates them and hangs up on phone calls. Confrontational if you leave a bad review. No communication from them so you sit around for weeks waiting and not knowing, and with no car because they don't have loaners. They do not care about customers! More

People were very professional and polite. Service was completed on a timely manner and kept us advised of progress. Service was completed on a timely manner and kept us advised of progress. More

I really dislike the requirement of writing a certain number of words to rate a company. 5 stars are 5 stars and speak for themselves. number of words to rate a company. 5 stars are 5 stars and speak for themselves. More

Fast service. Exceptional customer service. Called when vehicle was completed. Always willing to answer questions of concerns. Exceptional customer service. Called when vehicle was completed. Always willing to answer questions of concerns. More

Jeremy in service always takes care of my service ticket is by far my go to guy!! He’s top notch, professional, keeps me updated with the progress of my vehicle and has always been a short shooter and tells is by far my go to guy!! He’s top notch, professional, keeps me updated with the progress of my vehicle and has always been a short shooter and tells it how it is!! PCJD you guys have a real asset as far as service advisor in Jeremy. More

Great and quick service, friendly staff, I would recommend to all my friends and family recommend to all my friends and family More