Phillips Chrysler Jeep Dodge Ram - Service Center
Ocala, FL
2,050 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center
I cannot say enough amazing things about my service advisor Jeff… From start to finish. He was so professional and helpful and instill. Trust in the entire process from start to finish you can tell tha advisor Jeff… From start to finish. He was so professional and helpful and instill. Trust in the entire process from start to finish you can tell that he truly cares about his clients and his customer service is absolutely outstanding… I will be returning to service my car here because Jeff has made a difference! More
I made an appointment for 730 AM. My vehicle was still waiting at 815. I made a complaint to an advisor and he plainly stated there must be people ahead of me. I was going to leave a My vehicle was still waiting at 815. I made a complaint to an advisor and he plainly stated there must be people ahead of me. I was going to leave at 830 but a different advisor asked if I had been taken care. And I told him no. He apologized and got my truck in at 845. The service center has no attention to detail. I'll most likely never go back for service or a new vehicle. More
I can truly say that Mr. Derek Cummings is a great service advisor and is always friendly, helpful and informational and I feel he deserves a pay increase due to how he treat Derek Cummings is a great service advisor and is always friendly, helpful and informational and I feel he deserves a pay increase due to how he treats his customers as if they are family. More
Poor service for getting an appointment scheduled for a recall. Didn't get there and they have to order the part so I had to make another trip there to get it fixed. recall. Didn't get there and they have to order the part so I had to make another trip there to get it fixed. More
Derek definitely needs a raise or a new position like service manager in the future. Has a ton of knowledge definitely, recommend him for all your service needs. The lube tech Stephen was very knowledgea service manager in the future. Has a ton of knowledge definitely, recommend him for all your service needs. The lube tech Stephen was very knowledgeable about the issues he noticed with my car during the oil change, had me out quick when he knew I was in a rush. He definitely deserves a raise More