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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,096 Reviews

2,096 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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June 30, 2023

The man that met us in the service lane didn’t seem like he was happy to be there. Everything else was fine. More

by JIMBOLIEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

June 30, 2023

Didn’t even finish the service the vehicle was brought in for. Very very disappointing. More

by braygleason4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
Jul 05, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

June 30, 2023

I called to make an appointment. They were able to get me in the same day. Jeff was very courteous and helpful. Waiting time for oil change, and tire rotation was excellent. More

by toadersmom
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Jul 03, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Jeff here at Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

June 30, 2023

Did what I needed, did a great job. Very professional, quick and thorough. Both mechanic and service advisor reviewed service before I left. More

by MARTYBAZZELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Jul 03, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much, Marty, for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

June 30, 2023

Recalls and Regular Service Done. Both of our trucks picked up, serviced and dropped back off without a worry while on vacation. Thank you for always taking care of us! More

by Lancaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

June 29, 2023

Service tech was great and took for ever to get the re call part timely More

by JRANKINCONST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

June 29, 2023

Last minute oil change decision on my part, and Jim went beyond what he had to in order to make it happen. I felt bad because they were extremely busy, but he put me at ease and didn't make me feel like an More

by LaurieBlaze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Garvin
Jun 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

June 29, 2023

Relocated in November 2022 to Ocala. Been using Phillips since then. Been here a number of times. Service is always good. Previous dealer was in Kissimmee - they were terrible compar More

by MIKEZADAROSNI
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Worked with Service not Sales. Service is not listed!
Jun 30, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience, Mike! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

June 29, 2023

Polite and answer all my questions. Helpful advice and always friendly and patient. Repairs are expensive and they are patient when it gets frustrating for me. More

by Pfl
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service -Aaron
Jun 30, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

June 29, 2023

My Service Mgr Jeff greeted me immediately upon my arrival and submitted the work order minutes later. Work was started as stated and completed as promised on time. More

by Dave
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service Mgr
Jun 30, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review, Dave. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

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