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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,095 Reviews

2,095 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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June 23, 2023

They were very courteous and informative. Listened to us and worked with us. Kept us informed as to length of service. More

by NANABANANA_54
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jose Betancourt, service
Jun 25, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

June 23, 2023

My overall experience has been a positive one. Thanks for the courtesy ride. A BIG plus😊 More

by aheights7
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Jun 25, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

June 23, 2023

Derek in the service department makes bringing my vehicles in to be serviced a seamless process. Thanks Derek. More

by decastro
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Derek
Jun 25, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for Derek and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

June 22, 2023

Derek Cummings is the best thing that ever happened to this dealership. He deserves a raise. More

by MoparMan9691
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Derek Cummings
Jun 23, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

June 22, 2023

Oil change and tire rotation job. Tires not rotated. I Made Service Aware and he agreed and apologized. Technician admitted he did not rotate. Service person did not charge me for jo More

by kirkglenn
Workmanship
Recommend Dealer
No
Employees Worked With
Only dealt with Service
Jun 26, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

June 22, 2023

I cannot say enough amazing things about my service advisor Jeff… From start to finish. He was so professional and helpful and instill. Trust in the entire process from start to finish you can tell tha More

by olivia.perez
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff - service advisor
Jun 23, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review, Olivia. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

June 22, 2023

Very friendly. Made an effort to solve some problems. Service agent Jeff went out of his way to to help me, More

by caofraser
Recommend Dealer
Yes
Employees Worked With
Jeff in service deptment very helpful.
Jun 23, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

Jun 24, 2023 -

caofraser responded

I am very pleased with my serving!

June 21, 2023

EVERYONE WAS WONDERFUL, SERVICE WAS PERFORMED IN A TIMLY MANER. AND THE PRICE WASN'T AS BAD AS I THOUGHT IT WAS GOING TO BE. THANKS More

by LAURA2BARONE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
MR. GARVIN
Jun 22, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks, Laura, for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

June 21, 2023

I made an appointment for 730 AM. My vehicle was still waiting at 815. I made a complaint to an advisor and he plainly stated there must be people ahead of me. I was going to leave a More

by DSHREMAN9
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jose Betancourt
Jun 25, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

June 17, 2023

I can truly say that Mr. Derek Cummings is a great service advisor and is always friendly, helpful and informational and I feel he deserves a pay increase due to how he treat More

by Lymontreal Kinsler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Jun 17, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Derek and our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

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