Phillips Chrysler Jeep Dodge Ram - Service Center
Ocala, FL
2,095 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center
Oil change and tire rotation job. Tires not rotated. I Made Service Aware and he agreed and apologized. Technician admitted he did not rotate. Service person did not charge me for jo Tires not rotated. I Made Service Aware and he agreed and apologized. Technician admitted he did not rotate. Service person did not charge me for job. He also stated I would receive a call from Manager on Monday. That has not happened. My tires are still not rotated. More
I cannot say enough amazing things about my service advisor Jeff… From start to finish. He was so professional and helpful and instill. Trust in the entire process from start to finish you can tell tha advisor Jeff… From start to finish. He was so professional and helpful and instill. Trust in the entire process from start to finish you can tell that he truly cares about his clients and his customer service is absolutely outstanding… I will be returning to service my car here because Jeff has made a difference! More
I made an appointment for 730 AM. My vehicle was still waiting at 815. I made a complaint to an advisor and he plainly stated there must be people ahead of me. I was going to leave a My vehicle was still waiting at 815. I made a complaint to an advisor and he plainly stated there must be people ahead of me. I was going to leave at 830 but a different advisor asked if I had been taken care. And I told him no. He apologized and got my truck in at 845. The service center has no attention to detail. I'll most likely never go back for service or a new vehicle. More
I can truly say that Mr. Derek Cummings is a great service advisor and is always friendly, helpful and informational and I feel he deserves a pay increase due to how he treat Derek Cummings is a great service advisor and is always friendly, helpful and informational and I feel he deserves a pay increase due to how he treats his customers as if they are family. More