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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,099 Reviews

2,099 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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September 29, 2022

Had to find parts within Chrysler system and show them parts were available. They claimed that they could not fix the differential because parts were not available. Vehicle was returned filthy with minor More

by wwdaugherty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Shepherd
Oct 03, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gary Winkler Service Manager (352) 732-7577 ext 107

September 29, 2022

Service agent Jeff was most professional. I was warmly greeted and he made certain my service requests were accomplished in a timely manner. The cost charged was fair. I will continue to reco More

by Choiceconditioncents
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Sep 30, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy Jeff provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

September 29, 2022

Very knowledgeable about my specific vehicle. Work was done in a timely manner. Every one I dealt with was very helpful. More

by kcoffey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 30, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

September 27, 2022

Jim in service is awsome he always gives great service and has an exceptional personality More

by LOSTATSEAFOREVER22
Recommend Dealer
Yes
Employees Worked With
Jim in service. 20 stars
Sep 28, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jim met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

September 27, 2022

It is a nice dealership, I wish they had the courtesy that Bill Bryant in Leesburg has such as washing the vehicle before returning it as well as removing the paper from the floor and dash. My truck was More

by talonfaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Sep 28, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

September 26, 2022

Excellent service! Jim Garvin is the best in the area. Thank you for the efficiency. More

by COLEMANCHRYSLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Garvin
Sep 27, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

Sep 27, 2022 -

COLEMANCHRYSLER responded

Excellent service! Jim Garvin is the best in the area. Thank you for the efficiency.

September 24, 2022

This is the best dealership I've ever had the pleasure of using for service and I give most of the credit to Jim Garmin. That's the reason I offer my total loyalty to Phillips. More

by JGAMBERINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Garmin
Sep 24, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jim met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

September 23, 2022

No call to tell me what the diagnostic cost would be, no call after it was diagnosed, and reliably overpriced as usual. If you're going to charge people diagnostic fees of over 170 dollars you may want to t More

by dogzxmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
September 23, 2022

Service writer Darin Cummings. Made this dealership to stand high because the quality attention, care and knowledge that he gives to his customers and I'm one of them. More

by Porantes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darin Cummings
Sep 23, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

September 22, 2022

I have all the faith in the world that the staff will do the job that is required to the best of their ability. 100 per cent satisfied. More

by jrjones
Recommend Dealer
Yes
Employees Worked With
Service Department.
Sep 23, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

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