Phillips Chrysler Jeep Dodge Ram - Service Center

Customer Service I needed some work done on my 2016 Chrysler 300 which I purchased from Matthew Hurd over a year ago. Due to the Thanksgiving Holiday the service depa I needed some work done on my 2016 Chrysler 300 which I purchased from Matthew Hurd over a year ago. Due to the Thanksgiving Holiday the service department was extremely busy and I could not get through on the phone. I took a chance and called Matt and asked for help. He told me he would need a few minutes and would call me back. He walked over to service and spoke to Abriel Archer. These 2 men worked together and within about 5 minutes Matt called me back. I had my car towed in, and was met immediately by Abriel who had a rental car driver waiting to assist me with much needed transportation. It is so nice to know that a salesman will work so closely with the service department and a customer to make sure all needs are met. My car is again running beautifully and due to the excellent way we were treated, we went back today and purchased a truck. That is how you earn business. These men know how to work together and are a huge asset to the company. Thank you both so much. Kathy LaConte More

top notch service always a pleasure bringing my vehicle in for service.....staff is great, especially Abriel. I always make sure to see him only because I know he is t always a pleasure bringing my vehicle in for service.....staff is great, especially Abriel. I always make sure to see him only because I know he is the best and can get the job done. no complaints! More

Warranty on I aervice Service person was very helpful took good care of me . My part is on back order hope till them the fan doesn't completely fail. She I I aervice Service person was very helpful took good care of me . My part is on back order hope till them the fan doesn't completely fail. She I would get a rental if it does More

wonderful Great work ,great person always doing a great job. pleased ,always sees that you get what you want done . makes the company shine. Not sure if I would Great work ,great person always doing a great job. pleased ,always sees that you get what you want done . makes the company shine. Not sure if I would go if it wasn't for him More

Wonderful service manager This dealership has a service manager that is always willing to put the customer first. The sales team worked with my budget to get me into my new veh This dealership has a service manager that is always willing to put the customer first. The sales team worked with my budget to get me into my new vehicle always letting the final decisions be mine to choose. They have a shuttle to assist you with vehicle drop off. This facility is relaxing and inviting. I have had to wait for service even with a sheduled appointment and the service writers could do a better job at acknowledging you at arrival. I have experienced some waiting to pay for services at check out. Service writers should take the time to explain unmentioned fees added to the billing such as "shop charge". There needs to be a better process at letting customers know that their vehicle is ready to go and the checking out process. More

Service Dept. I always go to Phillips Chrysler. Friendly and professional. They are very easy to work with. This is also a dealership that takes pride in their work I always go to Phillips Chrysler. Friendly and professional. They are very easy to work with. This is also a dealership that takes pride in their work. More

wow what a jeep I went into the dealership this past Wednesday (6/28/17) simply to get an oil change. The night before my wife mentioned to me, "check out this Jeep I went into the dealership this past Wednesday (6/28/17) simply to get an oil change. The night before my wife mentioned to me, "check out this Jeep Overland advertised in the paper, while you wait". So I did, and ended up buying it! Wow, all the bells and whistles, and a good price as it was a demo, plus a rebate. Bill Stickley, who had helped me with our previous Jeep, helped me again. Give him a "10" Kevin in finance helped get a good interest rate, give him a "10" also. Philip Felicien first talked to me about the new Jeep, but when he found out that Bill had helped me before, he quickly "passed" me on to him. Philip did the right thing, give him a "10" One thing worth mentioning, when I call to make a service appointment, it can be difficult to get through to "service" as they are so busy waiting on the customer in front of them, this (to me) seems to be more of a "system" problem than any complaint about any employee. I say that because when I am there for service, they are very helpful and take care of me right away, but I often hear the phone ringing. But again (to me) they do the right thing and talk to the customer in front of them rather than be rude and talk to somebody on the phone. Maybe a dedicated "Phone Person" just for service?? More

Service Great service kept me informed on every step of the way very professional courteous. I will be bringing my Jeep there from now on for my repair needs Great service kept me informed on every step of the way very professional courteous. I will be bringing my Jeep there from now on for my repair needs More

Great experience My first time visiting Phillips CJDR for service and I was very pleased with the experience. From the minute I pulled in to leaving the service dept, My first time visiting Phillips CJDR for service and I was very pleased with the experience. From the minute I pulled in to leaving the service dept, everybody I dealt with was friendly, courteous and had a smile on their face. It was a great experience and I will be using Phillips in the future for my service needs. More

Great service crew! Abriel and the service writers take top knotch care of their customers and the mechanics take awesome care of my truck! Thank you for keeping me goin Abriel and the service writers take top knotch care of their customers and the mechanics take awesome care of my truck! Thank you for keeping me going strong! More