Phillips Chrysler Jeep Dodge Ram - Service Center

Will not use this service center again - horrible customer service. Do not trust the work was done correctly - have taken my Durango for 2 other opinions and they agree work very sloppy customer service. Do not trust the work was done correctly - have taken my Durango for 2 other opinions and they agree work very sloppy More

No start issue. Tried to jump it. Would start but not stay running. No appointment. Vehicle was towed in and was ready in less than 24 hours. I can ask for more than Tried to jump it. Would start but not stay running. No appointment. Vehicle was towed in and was ready in less than 24 hours. I can ask for more than that! More

I've never bought any vehicles from Philips Chrysler, I've been to there service center 2 times and both times the service was excellent I've been to there service center 2 times and both times the service was excellent More

They fixed my vehicle correctly. It took almost a week for parts to arrive, but that wasn't the service center's fault. It took almost a week for parts to arrive, but that wasn't the service center's fault. More

I always use Phillips service center. They make sure my warranty is covered and I don’t have to worry about what might happen if I have problems…they are already familiar with the truck s They make sure my warranty is covered and I don’t have to worry about what might happen if I have problems…they are already familiar with the truck since the do all the service onit More

After having several services at this location, I have found myself not wanting to go here for service. I have previous experience that has left a bad taste.this time starts as most do, walking up to the found myself not wanting to go here for service. I have previous experience that has left a bad taste.this time starts as most do, walking up to the service area where there are numerous staff standing there but no one really says says anything to you. To me if doesn't appear professional. After about 5 minute's I was called in and worked with Jeremy this time. He got my service request handled. I was called stating my truck was ready which was quicker that the time Jeremy stated. So that's good so I thought. One of my requests was a tire rotation. Upon inspection I noted that the tires were marked with locations on them, but there did not seem to be any finger prints on the rims. My rims were not cleaned so I think there should be some disturbance of dust. I check all of the tires to I then noticed that my right rear tire that has had a small staple in it for the last several months is still in the tire on the right rear. I brought Jeremy over to look at it noting the reasons why I know about the staple in my tire and explain that I am sure it could be possible that I have two tires with a small staple in them but probably not in same tread location. Jeremy did offer to correct this. I just don't have a very confident feeling going to the service department More

The service department staff at Phillips Chrysler Jeep Dodge Ram were friendly and responsive. A great experience! Dodge Ram were friendly and responsive. A great experience! More

From beginning to end of my time in the service department, everyone was courteous, cheerful, professional, & efficient They will get all my future service business . department, everyone was courteous, cheerful, professional, & efficient They will get all my future service business . More

Ounce they got the part in, it took 45 minutes , and I was leaving!!! 👍👍👍👍, very nice people 🤙 was leaving!!! 👍👍👍👍, very nice people 🤙 More

Nothing this dealership told me on the phone from having my appointment time screwed up to getting my payment where they said they could get it was true.. After calling me in the morning confirming I was in my appointment time screwed up to getting my payment where they said they could get it was true.. After calling me in the morning confirming I was in route they didn’t even have the truck on the lot when I arrived.. I believe they will just tell you anything to get you on their lot.. Floor mats didn’t fit the truck, didn’t get the second key fob, didn’t get the tire lock.. After the deal was done they pretty much just washed their hands of me.Truck inside wasn’t detailed.. Absolute disaster with this dealership… More