Phillips Chrysler Jeep Dodge Ram - Service Center

Service department cares little about the customer. I made an appointment for over 2 weeks prior for an issue they immediately said was a recall problem. I arrived on time, checked in and was able to a I made an appointment for over 2 weeks prior for an issue they immediately said was a recall problem. I arrived on time, checked in and was able to add a lube oil and filter to the service. The car showed up in the completed line about an hour later. An hour after that i decided to check with the check in guy and while the oil service was completed i was informed that the recall part was nit in stock. So the question in my mind was if i had not asked for the oil service would i be waiting in excess of 2 hours just to find out the recall part wasnt in?!? What a complete waste of my time. I have a master mechanic who does all the maintenance on my car but he doesnt do recall issues. People sometimes have to rearrange schedules to do the dealership service stuff. They could have called and rescheduled the recall problem to save me time and animosity. More

Impossible to reach anyone in service … poor communication with me about times and schedule.. my vehicle was damaged after a warranty repair communication with me about times and schedule.. my vehicle was damaged after a warranty repair More

Pleasant and easy experience. Not happy that someone installed my license plate using zip ties. Not happy that someone installed my license plate using zip ties. More

Fast and efficient. Nice people ,pleasant waiting room ,prices a little high for an oil change . Nice people ,pleasant waiting room ,prices a little high for an oil change . More

The service staff is very friendly as well as the technician, who was very approachable while working on my Ram truck. They are great getting the work done asap for customers who have to wait. technician, who was very approachable while working on my Ram truck. They are great getting the work done asap for customers who have to wait. More

Michael Stickley took fantastic care of us he was professional knowledgeable punctual and did what he said professional knowledgeable punctual and did what he said More

The people are always polite and helpful. They go above and beyond to exceed expectations. They go above and beyond to exceed expectations. More

Jim is always so accommodating and treats us like family! Will always go to him first with our repair needs! Will always go to him first with our repair needs! More

Great dealership, always good to listen to us about what is going on with our vehicle and take the necessary steps. Be it an oil change or a warranty repair. is going on with our vehicle and take the necessary steps. Be it an oil change or a warranty repair. More

Service writer was the best part of the experience, very professional .. communication was at its best professional .. communication was at its best More