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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,101 Reviews

2,101 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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May 26, 2024

Always friendly and try and make sure your comfortable. Very knowledgeable. Salesmen stay humble and on point. More

by DICKSON072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonny Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

May 25, 2024

I needed a hard to find key fob program for my 1999 Prowler. Turns out that Phillips Chrysler is the only one that has the program. They had me out the door in 30 minutes and it works great. Thanks m More

by JTGAULT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service. Techs
May 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

May 25, 2024

The service team is non responsive and rude. The work is fine, but the customer service is terrible More

by MARKETPLACESALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim
May 30, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

May 25, 2024

Very quick efficient & polite staff Even tho we were not paying customers Just brought vehicle in for a recall More

by MARGDAVBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

May 24, 2024

Took good care of my daughter, eventually. .. Thank you Derek for rescuing her. Mission accomplished More

by ricks9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
May 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

May 23, 2024

I’ve had the pleasure of visiting this service center twice now. Everyone is very pleasant and goes above and beyond to help. I travel 50min out of my way to bring my car for service because the staff ar More

by Kelly.a.todd830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gonyer
May 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

May 23, 2024

The workmanship with this dealer is excellent. However, they no longer take American Express. This was not communicated to me upfront. As a result, I was not able to take advantage of special bene More

by CFM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim and Jonathan in service department
May 24, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

As we are sure you are aware, many business that do not accept American Express because of their higher fees. We have signs posted to show we do not accept American Express. We are sorry to lose your business over something like this.

May 24, 2024 -

CFM responded

Yes, I am very aware that some companies choose not to accept American Express. Your signs are posted behind the service advisors in their respective booths. There is not a sign where Jonathan sits (although you will certainly put one there ASAP most likely). I am a American Express Centurion Card Member. Having this AMEX card brings many benefits, one is extended warranty and insurance coverage on items purchased with the Centurion Card. Unfortunately for your company, being penny wise and pound foolish, you have lost my business.

May 22, 2024

My fiance took my jeep grand cherokee in to make the rear camera work for when we attached a boat trailer. They did nothing and charged us $200 dollars More

by Onetallcat7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I wasn't given a name
May 30, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

May 22, 2024

Communication is lacking at times. Vehicle drop-off can be a logistical circus. If another Jeep service center was close by, then they might improve their performance. More

by Ben1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
May 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, Ben, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

May 22, 2024

Good work, friendly, helpful. I’ll use them again. Hopefully no time soon. Lol nice place More

by Walkabout924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

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