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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,051 Reviews

2,051 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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March 29, 2025

Service is always Great when I bring my vehicle in. One suggestion that I would like to make is if to improve the Refreshment/Snack area in the customer lounge area. I sometimes have my vehicle service More

by Rwrora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery T Smith
Mar 29, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

March 29, 2025

I needed a recall service done. The dealership two miles from home put us on a waiting list months ago and still don’t have the part. I called Phillips just to see if it’d be quicke More

by 2tnrebels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Mar 29, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

March 29, 2025

Everything at this dealership is okay so far. My wife seems to like it there. More

by hdplatypus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 29, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

March 29, 2025

Clean,timely and service was excellent and service department technicians were very knowledgeable professional and courteous More

by BIGMONTY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim in the service department
Mar 29, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

March 29, 2025

One of the best car buying experiences I've had. Our salesman Brian actually made it enjoyable to buy my vehicle. He was very knowledgeable also. Would recommend this dealership to anyone. More

by qskeeter
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

March 29, 2025

Poor communication between service people. Car had bad battery, were told don't turn off because it won't start. Person handed FOB to driver. Car was moved and turned off. We made an appointme More

by Rincon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Quality Control
Apr 02, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

March 29, 2025

Unpleasant, indifferent greeting when I arrived. ..I presume the oil change and tire rotation went ok....but now I have to return (other side of town) because the oil change message on the speedo did More

by billbilloliveraa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Apr 02, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

March 27, 2025

All good. No problem Everything was as expected Jeff was great as always All good More

by bobblack34482
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Mar 27, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

March 27, 2025

when I drove up to service I was greeted immediately and issued a ticket. it took a service advisor ten minutes to assist me with my car on what was I was here for the gentleman walked up to me and made eve More

by Redeye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Batten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artez Appling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

March 26, 2025

Great service and very accommodating! Handled everything we needed and worked directly with our salesman to make sure we were taken care of More

by Haley@ARMSTRONGTELECOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Wulff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Batten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Covey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Haley, thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

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