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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,082 Reviews

2,082 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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April 11, 2025

Absolute rip off charged me twice with my dealer in Michigan charged me for the same service. Rotated tires but did nothing with the air pressure. Impossible to speak with a person on the phone desk More

by Swilce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Apr 14, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

April 11, 2025

I feel like your company don't care about the person. We are just numbers. Just not a friendly experience More

by Careymajors5
Recommend Dealer
No
Apr 14, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

April 10, 2025

They got us in for a quick oil change, fast service and did a great job. More

by A Classic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure of tge name
Apr 10, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

April 10, 2025

Jim, the service manager was very friendly and helpful when I came in to have window repaired. More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Apr 10, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

April 09, 2025

They said they told me last time to call and make an appointment to get the problem fixed. I was never told to call. This time they told me me to make an appointment but did not give me any paperwork as More

by Nancy
Recommend Dealer
No
Apr 10, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Nancy, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

April 09, 2025

Very professional Was very attended. It came over greeting me at the end. Tell me what they did and if I could be any more assistance, please let me know. I thought that was very profess More

by wbing1
Recommend Dealer
Yes
Apr 09, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

April 08, 2025

Always a pleasant experience. They always stay on top of communication and keep me informed. Top notch!! More

by Lilycom
Recommend Dealer
Yes
Employees Worked With
Derek Cummings
Apr 08, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

April 08, 2025

Phillips service department is the only place I willl take my Jeeps for service. The staff is awesome and will provide detail on the repairs they will doing and will keep you update while your vehicle is More

by nicecal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron in service
Apr 08, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

April 06, 2025

Phillips CDJR has always given excellent service. After experiencing service at another Chrysler dealership in Sawgrass which was awful. I appreciate Phillips CDJR even more. More

by Bunny
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Apr 06, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

April 05, 2025

These folks wasted a lot of my time needlessly. I ended up making the 30 mile trip three times when my need should have been met in one trip. Since posting this review several days ago I have rec More

by adphotoman
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan was very good. He made arrangements at my last visit.
Apr 07, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

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