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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,094 Reviews
Call Service Center (352) 732-7577

2,094 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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April 23, 2025

It was good except I was told it would take 15 minutes and it took 3 1/2 hours. More

by dalerichardson525
Recommend Dealer
Yes
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Apr 24, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Dale! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

April 19, 2025

Great service. No padding was able to get the appointment within a reasonable time frame More

by molella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service don’t know names
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Apr 20, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

April 19, 2025

You never answer the phone and you never called back, not what I would call good service. Dropped my truck off with four issues they took care of the two simple ones and did not even look at the other two li More

by Lovemyglock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Batten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gary Winkler Service Manager (352) 732-7577 ext 107

April 18, 2025

Overall very good experience, however I was disappointed in the fact that I had to pay an extra fee to use my third party warranty. I have had other work done on my vehicles in California and I was never ch More

by rwbs1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 18, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

April 16, 2025

They where timely got me out the next day fixed my truck and it’s running good More

by KIPARRAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair
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Apr 16, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

April 16, 2025

my appointment was for 0930, I arrived at 0920, they didnt get my car in until 1045 and was not completed until 12 noon More

by SLEEPYHINES
Recommend Dealer
No
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Apr 18, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your service experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

April 15, 2025

Very honest, respectful and easy to deal with. Will continue to come back for services. More

by FSJENKINS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know his name.
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Apr 15, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

April 14, 2025

Employees were knowledgeable and willing to work with me on a short turnaround.Issue was found and verified. More

by TOMMYREEVES2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Betancourt
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Apr 14, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

April 12, 2025

Was quite happy when I realized they fixed the windshield sprayer without my knowledge. The wait for oil change was within reason. Everyone was courteous. More

by OFD654.SP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Apr 12, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

April 12, 2025

Very helpful and professional and I would recommend anyone of my friends to visit this dealership More

by Larry.m.kerce
Recommend Dealer
Yes
Employees Worked With
Jessica Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Batten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

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