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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,095 Reviews
Call Service Center (352) 732-7577

2,095 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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February 06, 2024

Understanding, prompt and professional We were very satisfied with our visit and will not hesitate to use Phillips again. More

by GARYGAMM
Recommend Dealer
Yes
Employees Worked With
Jeff Smith? Great guy!
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Feb 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Gary, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

February 06, 2024

Jeff was very understanding and worked with me through all the challenges of repairs and dealing with insurance and appraisal. He is an excellent employee and would work with him again. More

by philhickman
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
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Feb 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Phil, Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. Jeff and our team appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

February 06, 2024

Little to no communication, extremely slow moving, zero customer service. It was obvious that the customer is a distraction to whatever it is they truly want to be doing. More

by RACHTZIGER
Recommend Dealer
No
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Feb 08, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

February 06, 2024

I would've expected a clean/washed car back after paying over $1300 ($925 labor). Labor charge was extremely high. I would recommend others to check other shops on their labor charges per hour prior to comi More

by ow3ma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Feb 08, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

February 06, 2024

Little to no communication. Multiple days. Multiple appointments. Still have original issue. No customer service, bad place More

by RACHTZIGER
Recommend Dealer
No
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Feb 08, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

February 05, 2024

Quick service. Service reps are good. Diagnostics are a little overpriced and should be free to scan vehicle for issues. More

by Finsfan
Recommend Dealer
Yes
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Feb 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

February 05, 2024

Took two visits and $800 to figure out I needed a new battery and get it installed More

by ROCKYTENN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Feb 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

February 04, 2024

Very good A little longer than I had anticipated Work done as I had requested More

by WWbettis
Recommend Dealer
Yes
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Feb 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

February 04, 2024

They ordered the part, put the part in. When I had a problem with the extended warranty, one of the guys worked with the insurance company and resolve that issue for me. It was great how th More

by MOODYSAN07
Recommend Dealer
Yes
Employees Worked With
Cannot remember
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Feb 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

February 04, 2024

The service was quick and the representatives were efficient and courteous. I like the prepaid oil change specials. More

by FLFLUTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department. Tom?
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Feb 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

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