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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,099 Reviews

2,099 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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February 05, 2024

Took two visits and $800 to figure out I needed a new battery and get it installed More

by ROCKYTENN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Feb 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

February 04, 2024

I had to call over and over being promised a call back that didn't come until we filed a better business bureau complaint. I was incorrectly charged and lied to about them calling to check with my warrant More

by Reviewer1214
Recommend Dealer
No
Employees Worked With
Gary
Feb 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

Feb 05, 2024 -

Reviewer1214 responded

Gary, you KNOW more details and have my contact details and have spoken to me in depth. You called me over a week ago now to tell me you’d process my refund and you have not. Responses like this make the business look like they care when in reality I’ve been calling for months now and you specifically know exactly what’s going on- so let’s not post that response to try to look good. Process my refund please.

February 04, 2024

Very good A little longer than I had anticipated Work done as I had requested More

by WWbettis
Recommend Dealer
Yes
Feb 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

February 04, 2024

They ordered the part, put the part in. When I had a problem with the extended warranty, one of the guys worked with the insurance company and resolve that issue for me. It was great how th More

by MOODYSAN07
Recommend Dealer
Yes
Employees Worked With
Cannot remember
Feb 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

February 04, 2024

The service was quick and the representatives were efficient and courteous. I like the prepaid oil change specials. More

by FLFLUTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department. Tom?
Feb 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

February 04, 2024

I did a walk in appointment due to not being able to schedule one the night before online. When I arrived at 7:20am Jeffery let me know they were booked all day and would most likely need to keep my jee More

by Bobbienina1
Recommend Dealer
Yes
Employees Worked With
Jeffery & Derek in service!
Feb 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

February 04, 2024

Got my issue resolved. Very satisfied with Jeff & other staff.... always very professional The best Service Dept I have ever had dealings with. More

by connor1000trails
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Feb 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

February 04, 2024

Good Is was happy with the service but this is a pain in the arse More

by CLAYTONFREDDO
Recommend Dealer
Yes
Feb 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

February 03, 2024

got seen quickly but had to wait a long time and they could not replicate the sound More

by WMILOUSKI001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
Feb 02, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your service experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

February 03, 2024

I do like the dealership, but if you purchase a vehicle brand new from them and bring in for 1- year maintenance, a vehicle wash and wax should be included More

by FRANKBROWN64759
Recommend Dealer
Yes
Feb 02, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Frank, Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

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