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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,070 Reviews
Call Service Center (352) 732-7577

2,070 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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January 29, 2024

Very helpful Before being tow some help me with road side assistance I want to thank everyone More

by David.lockhart
Recommend Dealer
Yes
Employees Worked With
Jim C
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Jan 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, David, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

January 29, 2024

Great service. Service writer was very helpful and kind Couldn't have done it without him More

by RayNightengale
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
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Jan 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jeff and our service team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

January 29, 2024

They did a good job They kept my car for a few days to double check if there were any issues and seems to be fine More

by GEORGEOLK9MB
Recommend Dealer
Yes
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Jan 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

George, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

January 29, 2024

Would be nice if they addressed all warning lights, not just the one I had it in for More

by BROOKSTONESCOTTIES
Recommend Dealer
Yes
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Jan 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Service Manager (352) 732-7577 ext 107

January 28, 2024

Poor work and no respect for how work was done Mechanic left grease on steering wheel and inside door handle More

by Georgephyllisg
Recommend Dealer
No
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Jan 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

January 27, 2024

They fit me in without an appointment and provided 2 way shuttles so I could horse show at WEC while they diagnosed and repaired my truck. They used my external extended warranty. They really saved me a gre More

by frydrice
Recommend Dealer
Yes
Employees Worked With
Ryan and Anthony
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Jan 28, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

January 27, 2024

Easy ck in. Comfortable waiting room. Excellent service all around! And Brian Baker went above & beyond. More

by Teresa
Recommend Dealer
Yes
Employees Worked With
Brian Baker kept me informed
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Jan 28, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much, Teresa, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

January 27, 2024

It was a great experience from start to finish. I dropped my truck off very easily. I was able to pick my truck up the same day. The only thing I have to say is I wish I would've got a call about a More

by QUINLANM87
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Jan 28, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

January 27, 2024

Dropped off Monday for Tuesday appointment. No phone call Tuesday. Called twice Wednesday with no call back. Stopped in person and was told it was still being checked. Finally someone called Th More

by sandywelsh949
Recommend Dealer
No
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Jan 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

January 26, 2024

Fast service and great customer service Was easy to get a next day appointment Friendly staff More

by dbushy78
Recommend Dealer
Yes
Employees Worked With
Scott
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Jan 26, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

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