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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,095 Reviews

2,095 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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January 31, 2024

3 Jeeps and always a pleasure I appreciate the sales staff walking me through the process of turning in a lemon More

by sirpmentalhealth
Recommend Dealer
Yes
Employees Worked With
Jan 22 not jan 30
Feb 01, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

January 30, 2024

1 I'll be speaking to the district manager When left the shop for a warranty covered item shop made sure not to work on my vehicle for 2 weeks and did not provide me the detail block test and then I told th More

by Xrcollier
Recommend Dealer
No
Employees Worked With
Jose, and Gary in service
Feb 01, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

January 30, 2024

It's great I take all of my vehicles there for service My wife and I have bought combined close to 20 cars from there More

by MIKEMARTINCATTLE
Recommend Dealer
Yes
Employees Worked With
Jim in service
Jan 31, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Mike! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

January 30, 2024

Great I think I have a great time with you and your team is a great time to come over and get together with More

by 1954KENNETHBROOKS
Recommend Dealer
Yes
Jan 31, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review, Kenneth! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

January 29, 2024

Jeremey coordinated well as I had to bring vehicle up twice and Luke was very insightful while performing work on the vehicle More

by AUSTINM721
Recommend Dealer
Yes
Employees Worked With
Jeremy/Luke
Jan 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

January 29, 2024

Very helpful Before being tow some help me with road side assistance I want to thank everyone More

by David.lockhart
Recommend Dealer
Yes
Employees Worked With
Jim C
Jan 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, David, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

January 29, 2024

Great service. Service writer was very helpful and kind Couldn't have done it without him More

by RayNightengale
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Jan 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jeff and our service team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

January 29, 2024

They did a good job They kept my car for a few days to double check if there were any issues and seems to be fine More

by GEORGEOLK9MB
Recommend Dealer
Yes
Jan 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

George, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

January 29, 2024

Would be nice if they addressed all warning lights, not just the one I had it in for More

by BROOKSTONESCOTTIES
Recommend Dealer
Yes
Jan 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Service Manager (352) 732-7577 ext 107

January 28, 2024

Poor work and no respect for how work was done Mechanic left grease on steering wheel and inside door handle More

by Georgephyllisg
Recommend Dealer
No
Jan 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

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