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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,095 Reviews

2,095 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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January 25, 2024

Oil change appointment and I was there for over 2 hours Took way to long for just a oil change . Over 2 hours More

by Joefoley79
Recommend Dealer
No
Employees Worked With
Service
Jan 26, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, Joe, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

January 25, 2024

I feel like the job was rushed and not done properly or with any sort of care. We had to go back after repairs because oil was not cleaned out properly. Now the change oil soon light is on and no one at Do More

by SHAKAYLA.FAVORED
Recommend Dealer
No
Jan 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

January 24, 2024

Hi and 1, very poor and the additional costs charged by your service department are ridiculous, nearly $90 to use my extended warranty, I should have driven to the next dodge dealership and had it taken ca More

by HM.HA
Recommend Dealer
No
Jan 26, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

January 24, 2024

Not worth talking about but will say this Great service advisor, parts counter, cashier and porter. Management Not so great. Take care of the customer period,especially when your guys messed up. Congratula More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They
Jan 26, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

January 24, 2024

The dealership was quick to take care of some issues I had with my new Challenger.The work was done very professionally and pretty xxxx quick.Did not keep me waiting on my vehicle at all.They also went ah More

by HICKMANJOHN303
Recommend Dealer
Yes
Employees Worked With
Zachary
Jan 24, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks, John, for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

January 24, 2024

Did not push, answered all questions, apologized when there was a misunderstanding, best customer service More

by afvet15
Recommend Dealer
Yes
Employees Worked With
Ben and JD
Jan 25, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

January 24, 2024

Delightful It was exceptional service based on what I was in for. I'm done now! More

by SHAGERMAN57
Recommend Dealer
Yes
Employees Worked With
Great people all very helpful!!!
Jan 25, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

January 23, 2024

I would only recommend that if someone brings a vehicle in due to squirrel damage, that they do a through inspection before turning it back to the customer. I had to bring my truck back twice, because mech More

by munc49
Recommend Dealer
Yes
Employees Worked With
Anthony Burden
Jan 23, 2024 -

munc49 responded

I am currently without my vehicle awaiting a part that may take a week to get.

Jan 23, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

January 23, 2024

Went in for oil change and tire rotation. I was given my truck back after work completed. Once I pulled out of dealership tire pressure light came one. The tire pressure was never adjusted to More

by REELRECKLESS
Recommend Dealer
Yes
Employees Worked With
Derek
Jan 23, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

January 23, 2024

Had warnings going off on ABS . Was handled very efficiently Covered Under warranty and the whole experience was great More

by Jhorner
Recommend Dealer
Yes
Employees Worked With
Jeff
Jan 23, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

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