Phillips Chrysler Jeep Dodge Ram - Service Center

My vehicle been in for service five times now for the same thing. The first time we thought they fixed it the last four times they refuse to take the front end off and fix the problem again they keep try same thing. The first time we thought they fixed it the last four times they refuse to take the front end off and fix the problem again they keep trying to fix every other problem except for what is wrong. Each day cost me tire day of work and it’s a hassle More

Easy to make an appointment , easy in, easy out. Clean waiting room, clean showroom, clean restroom. Clean waiting room, clean showroom, clean restroom. More

Service is very slow. Takes almost two hours to just change the oil. Not even. rotating tires, just oil. Takes almost two hours to just change the oil. Not even. rotating tires, just oil. More

My past experience at this service center was very poor. I only go here because my vehicle is new and I bought it here. This occasion however was the opposite and what should be all the time. My van had I only go here because my vehicle is new and I bought it here. This occasion however was the opposite and what should be all the time. My van had a problem with the electronics and both batteries died. On a Friday after Thanksgiving I had to have my dead vehicle towed from my garage to this service center. Because of the holiday a lot of the service staff were not there. They were hard pressed to service their scheduled customers. They explained this to me and I explained that this was my only vehicle and I had a wheelchair bound person at home depending on this. Your service center had no rentals available. The person who helped me said he would try hard to work my vehicle in. He did just that! Another service tech (someone who seems to have a lot of knowledge about vehicle electronics) came and explained in great detail what went wrong with my vehicle. I had two dead batteries and a mass of error codes within all the vehicle electronics. I guess I was lucky he was working that day. And unfortunately I do not remember his name. Unlike my past experience at this service center he treated me like a valued customer - like what should happen routinely all the time. So despite being understaffed and very busy the service center went above and beyond this time and I am grateful. And even better -- all the work was under warranty. More

100 percent 5 stars all around. All of the staffing that I interacted with top notch. The service manager also contacted me and I feel that's an important part of the overall servi All of the staffing that I interacted with top notch. The service manager also contacted me and I feel that's an important part of the overall service. This was my 2nd overall experience and I couldn't be happier. More

Derek, the service writer, did a very nice job. My time spent there was about what I expected. My time spent there was about what I expected. More

The service advisor we had treated me like I was somebody. He took me into the area where my truck was and showed me exactly what our problem was. I give that gentleman 100%. If I ever need more hel somebody. He took me into the area where my truck was and showed me exactly what our problem was. I give that gentleman 100%. If I ever need more help with your dealership I will make sure I find out who the gentleman was that I did business with this time. More

Had appointment for oil change and it was done on time and fast. Had gladiator back in under 1 hour. and fast. Had gladiator back in under 1 hour. More

Professional, friendly, communicative service done in a reasonable time. Answered my questions and explained clearly what had been done/needed addressing. reasonable time. Answered my questions and explained clearly what had been done/needed addressing. More

I had a 09:30 appointment and came in early. They took over an hour to change the oil and filter. I was not provided with the results of a inspection that was suppose to have been made. They took over an hour to change the oil and filter. I was not provided with the results of a inspection that was suppose to have been made. More