Piazza Acura of Ardmore
Ardmore, PA
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514 Reviews of Piazza Acura of Ardmore
My inspection appointment was timely. I was able to wait for my car. The service consultants were great - professional and patient with my questions. I was able to wait for my car. The service consultants were great - professional and patient with my questions. More
The lady that took care of me at checkout time was outstanding. She provided me with knowledge of somethings I needed to get done with my car. She was very helpful outstanding. She provided me with knowledge of somethings I needed to get done with my car. She was very helpful More
The 2024 Acura ZDX is notorious for software issues and a general lack of tech experience across many dealerships. However, Tom Chiriani at Piazza Acura of Ardmore is the exception. Tom is a proactive advis general lack of tech experience across many dealerships. However, Tom Chiriani at Piazza Acura of Ardmore is the exception. Tom is a proactive advisor who clearly makes sure your car is in the hands of the right, knowledgeable technician. He handled my ZDX A-Spec AWD recalls—including the critical braking and instrument cluster updates—with technical precision and clear communication. If you want your ZDX handled by a team that actually understands this platform, see Tom. He ensures the job is done right the first time. More
smooth transaction, very knowledgeable and helpful salesman - David was exceptional to deal with. looking forward to getting my next vehicle from here. salesman - David was exceptional to deal with. looking forward to getting my next vehicle from here. More
I’m very disappointed with my experience at this dealership. I called on Monday, 12/16/2024, and spoke with a salesperson about a specific car that was still available. This was a rare find, so I wa dealership. I called on Monday, 12/16/2024, and spoke with a salesperson about a specific car that was still available. This was a rare find, so I was excited. I even offered to leave a deposit to ensure the car would be held for me until I could come in on Wednesday, 12/18/2024, since the salesperson was off on Tuesday. I was reassured that “these cars don’t move that fast” and it would still be there. However, when I followed up via email to confirm my appointment and discuss the details, I received a call informing me the car had been sold the previous day because another customer put down a deposit. Was my deposit not good enough? This felt unethical and incredibly disappointing for a dealership with a strong reputation in the area. To make matters worse, I was told they wanted to sell the car above MSRP, which I found outrageous especially since their website lists a price and says nothing about market adjustment (sounds like bait and switch). When I balked at the "market adjustment" of 2-3 grand extra, the salesman then switched up tactics and tied insisting on adding unnecessary extras like wheel and tire protection or extended warranties—none of which I wanted. This entire experience has left a bad impression, and I doubt I’ll ever return to a Piazza dealership if this is how they treat potential customers. More

