Piazza Acura of West Chester - Service Center

Good experience. Got me in quickly and did a good job. I made an appointment for A1 service and an inspections. They gave me a loaner car and I picked my car up the next day. I was very happy with the ser I made an appointment for A1 service and an inspections. They gave me a loaner car and I picked my car up the next day. I was very happy with the service. More

Quick and quality service Needed new rear tires, service was drive up and spontaneous, car was updated with new rear tires in 40 minutes. Thank you for the quick and quality Needed new rear tires, service was drive up and spontaneous, car was updated with new rear tires in 40 minutes. Thank you for the quick and quality service. More

Great service I brought my car in for service and recall. It only took about an hour. Staff was friendly and they kept me informed. Provided me with a report on I brought my car in for service and recall. It only took about an hour. Staff was friendly and they kept me informed. Provided me with a report on my vehicle. I’ve been to the Acura service in Maple Shade NJ. West Chester is by far, more customer service oriented More

Not very thrilled I felt like I was just pushed into like pay your bill and leave. i feel that the person who called me earlier about the work needed, should Have expla I felt like I was just pushed into like pay your bill and leave. i feel that the person who called me earlier about the work needed, should Have explained all the work that was done on the car when I got there. its not a negative review but just to make your service better. When you spend $625, the car should be washed and vacuumed also. No need to hand over a car wash coupon since a lot of them out of the way. Thank you. More

Review Acura codes A1235 appeared on my car and I took my car to the dealership for those codes and possible new tires. Dealership was NOT competitive wi Acura codes A1235 appeared on my car and I took my car to the dealership for those codes and possible new tires. Dealership was NOT competitive with price of the new tires that were needed for my car. More

Diagnose Engine Issue Worked with John and Darren to diagnose spark plug failure issue. Both are top notch in customer service and are a key reason I chose to purchase a ne Worked with John and Darren to diagnose spark plug failure issue. Both are top notch in customer service and are a key reason I chose to purchase a new RDX at Piazza Acura West Chester. More

Great service The professionalism and service delivery was great. I have own three Acura’s cara and I have been going there for well over 15 years. The professionalism and service delivery was great. I have own three Acura’s cara and I have been going there for well over 15 years. More

No B.S. here, They Get the Job Done Right I’ve been going to this dealer for service for over 25 years and have never had a callback. They don’t invent things that need to be done in order to I’ve been going to this dealer for service for over 25 years and have never had a callback. They don’t invent things that need to be done in order to generate revenue, they do just what needs to be done, they cater to the customer, you feel like family. Well run, customer first culture. Darren Griffith runs a tight ship. More

Inspection; A1 maintenance Emission testing couldn't be done given automatic idle stop feature, necessitating the unexpected use of a loaner car for the day while service group Emission testing couldn't be done given automatic idle stop feature, necessitating the unexpected use of a loaner car for the day while service group ran the car for several miles. Never heard of that being a problem before. I think I should have been advised to disable that setting beforehand to avoid the problem. Other than that, service great as usual. More

B123 Service I didn’t know that changing transmission fluid would cost Five hundred dollars! I wish this was explained to me at the time the car was dropped off. I didn’t know that changing transmission fluid would cost Five hundred dollars! I wish this was explained to me at the time the car was dropped off. Also I had re-occurring issue that the car dash board went crazy with error messages that essentially all functions of the car went down. i explained the problem again this time. Diagnose was that air flow causers the problem. This air flow explanation was given to me first time when the car broken down just one month after purchase - a brand new 2016MDX. The problem occurred again three month later while the family was on vacation out of town. The car had to be brought back to Delaware from Connecticut. The problem keep occurring. This time, the diagnose is low battery that caused air flow problem and then caused dash board going crazy. At the time, this problem first happened, the car was new and I assume that it had a new battery as well. More