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Piazza Honda of Reading - Service Center
Reading, PA
1,463 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,463 Reviews of Piazza Honda of Reading - Service Center
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June 02, 2021
Dealership was prompt getting me in for yearly inspection and went over things that could use attention. Did not force anything on me . Great to have a relationship like this and went over things that could use attention. Did not force anything on me . Great to have a relationship like this More
by rompy9900
Verified CustomerEmployees Worked With
Mike Blackmon
May 30, 2021
Courteous employees who go above and beyond to satisfy their customers. I had an issue with my Acura after service was complete and the staff went out of their way to accommodate my needs and arrange for their customers. I had an issue with my Acura after service was complete and the staff went out of their way to accommodate my needs and arrange for a loaner. The loaner was spotless! Highly recommend! More
by DECULY
Employees Worked With
Other Employees :
Harry Delgado, Mike Blackmon
May 29, 2021
I had to wait an hour and a half for my car getting a B1 service. I had the appointment scheduled, this was not a walk in. After an hour of waiting, I went up and spoke with a service technician who confi service. I had the appointment scheduled, this was not a walk in. After an hour of waiting, I went up and spoke with a service technician who confirmed that my car's service had not even started. This is the second time this has happened to me at this dealership for basic service. In my opinion, the main problem is that they have combined their Honda and Acura service and can't handle the volume. I will never take my Acura MDX to be serviced here again. More
by AMANDAKABBOUD
Employees Worked With
May 26, 2021
My Acura 2019 RDX was in for an oil change and electrical check per letter notification from Acura and electrical issues I was having. My husband rec’d a phone call & email indicating my Acura SUV was finish check per letter notification from Acura and electrical issues I was having. My husband rec’d a phone call & email indicating my Acura SUV was finished. (Email notification of appointment and vehicle completion are available) When I arrived to pick up my RDX , the oil change was not done. I had already turned in the loaner so had to wait in the waiting room for 45 minutes until the oil was changed. My appointment was confirmed for 7 a.m. that day and I dropped it off the night before. One of the service managers indicated that an “appointment” does not mean appointment, it means drop off time. This is not was the email appointment confirmation says. Someone wrote on the form that was submitted to the service department that I needed the car by 4. No one ever asked me when I needed it completed; however, the point is, I would have stayed at home with the loaner if I had not been told via phone and email that it was ready for me to pick up. I have had multiple issues with this particular service center in the past. The service manager indicated that they would not charge me on this particular day, but my credit card was already charged and could not be reversed so I was given a business card with a free oil change handwritten on the back. Quite honestly, I am extremely hesitant to return. This is our 3rd vehicle purchased at this dealer and my salesman is amazing. When I dropped the vehicle off this time and found out that the Acura’s were no longer being serviced by the Acura service department but were moved the Honda side, I was disappointed due to my past experiences. My concern was validated by this recent experience. Charisse K. Steffy More
by GLENNSTEFFY
Employees Worked With
May 25, 2021
Being many miles away, I told my my college son to take his 2016 Civic to Piazza Honda in event of any issues .This was the best decision I ever made. On the first visit, Mike B was very courteous and acc his 2016 Civic to Piazza Honda in event of any issues .This was the best decision I ever made. On the first visit, Mike B was very courteous and accommodating and constantly updated me on progress from diagnostic to completion. On the second visit, Theresa M assisted me after diagnostics, by explaining what was the issues and offered options to resolve the problem . These two are indeed an asset to your dealership. I feel very reassured that my car is in good and capable hands Thank you so much, Piazza Honda. More
by Patrick Dion
May 21, 2021
Scheduling and service were good, but issues were not resolved. Reported computer does not detect any malfunctions. No service scheduled in near future. These malfunctions are affecting the comfort and resolved. Reported computer does not detect any malfunctions. No service scheduled in near future. These malfunctions are affecting the comfort and enjoyment of my Acura MDX. Classified as luxury car More
by daisy785
Employees Worked With
Mike Blackmon
May 21, 2021
Always willing to go that extra mile to make sure the customer is happy. This is what it’s all about. Thank you for everything!!! customer is happy. This is what it’s all about. Thank you for everything!!! More
by VICKY124
May 21, 2021
Excellent service. Diagnosed and fixed a puzzling rattle upon starting the car and putting in reverse each morning. Look forward to continuing services for years to come. upon starting the car and putting in reverse each morning. Look forward to continuing services for years to come. More
by JOHN@LORISH.COM
May 20, 2021
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by JOEDATTOLI
Employees Worked With
Other Employees :
Harry Delgado, Mike Blackmon
May 19, 2021
My most recent service was at the collision center. Everything from estimate to completion of work was excellent and the damage to my car is completely fixed. Everyone was accommodating and friendly. Everything from estimate to completion of work was excellent and the damage to my car is completely fixed. Everyone was accommodating and friendly. More
by aliceb727
Employees Worked With
Keith in collision center
