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Piazza Mazda of Reading
Reading, PA
401 Reviews
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401 Reviews of Piazza Mazda of Reading
May 29, 2020
Customer service remains your weak link. Steve called to ask what time I wanted my car picked up - after I told a woman that I would drop it off. My appointment was for 10 a.m. but my car didn’t go into the ask what time I wanted my car picked up - after I told a woman that I would drop it off. My appointment was for 10 a.m. but my car didn’t go into the garage until 10:18 a.m. Finally, after I arrived, I was sent a text with a video. I didn’t open it because of Steve’s error earlier. He was trying to sell me additional services I hadn’t come in for. When I asked him why the woman who made the appointment didn’t tell me about these services, he said it was because he didn’t know my mileage until I showed up. Really? I was in for inspection in February. Don’t you keep records of service on my vehicle, much the way my doctor keeps an electronic chart on me? If jut, perhaps you should start! More
by John
Verified CustomerEmployees Worked With
Bob Knosp, Rob Douglass, Steve Santin, Jobin Grandstrom, Devin Lima
May 26, 2020
Great customer service, attention to detail. Full review of the repair order. Staff kept me informed. The service provided was an excellent value and good quality of the repair order. Staff kept me informed. The service provided was an excellent value and good quality More
by pswisner
Employees Worked With
Steve Santin
May 25, 2020
Very courteous to customers. Comfortable accommodation for those who wait for service to be done. The free WiFi made the time spent waiting less stressful and a bit more fun. for those who wait for service to be done. The free WiFi made the time spent waiting less stressful and a bit more fun. More
by YCDENIS
Employees Worked With
Steve Santin
May 23, 2020
Given the current situation I was very pleased at how seamless the leasing of my new car went. Kaitlin and Rob were very helpful making it easy to make my choice and spending minimal time at the dealers seamless the leasing of my new car went. Kaitlin and Rob were very helpful making it easy to make my choice and spending minimal time at the dealership. More
by Nana R
Employees Worked With
Rob Douglass, Jobin Grandstrom, Kaitlyn Lawniczak
May 22, 2020
Was hoping to turn in and start a new lease. Better response from customer service than sales. My two other leases with Bob were a much better experience. Looking elsewhere. response from customer service than sales. My two other leases with Bob were a much better experience. Looking elsewhere. More
by lolabelle28
Employees Worked With
Bob Knosp, Rob Douglass, Kaitlyn Lawniczak
May 22, 2020
Rob Douglass and his team always deliver satisfaction. Service, Sales and support personnel provide wonderful service as well as value. A great place to purchase and service your Mazda. Service, Sales and support personnel provide wonderful service as well as value. A great place to purchase and service your Mazda. More
by Shelly
Employees Worked With
Justina, Rob Douglass, Steve Santin
May 21, 2020
I am very pleased with everyone I dealt with at the Dealership. They were all very courteous and helpful from beginning to end. I love the idea of getting a loaner car with no questions asked while my Dealership. They were all very courteous and helpful from beginning to end. I love the idea of getting a loaner car with no questions asked while my car is in for service. Thank U. More
by CATMILLER74
Employees Worked With
Steve Santin, Andres Castro
May 19, 2020
Not very responsive. Sales person made various promises they then back pedaled on. Disappointed with the experience overall and would not recommend in future. There did not seem to be an understanding of h they then back pedaled on. Disappointed with the experience overall and would not recommend in future. There did not seem to be an understanding of how they actually did things. Even on delivery of vehicle was almost 1 hour late. More
by JANELM1
Employees Worked With
Katlyin and Jebon Is who we dealt with, which may have been the issue If they are not normally the sales people. Did not seem to know their own process.
May 17, 2020
Work was performed and completed as promised. I found the video provided for review and work approval to be excellent, a real breakthrough. As always, good communication Is key to customer satisfaction and video provided for review and work approval to be excellent, a real breakthrough. As always, good communication Is key to customer satisfaction and is performed in an excellent fashion. More
by JOHN.SEAMANS
Employees Worked With
Steve Santin
May 16, 2020
I had a great experience with getting my oil and oil filter changed! The employees I encountered were very friendly and helpful! The service team also provided a video of the underside of my car and poi filter changed! The employees I encountered were very friendly and helpful! The service team also provided a video of the underside of my car and pointed out some possible concerns but left it up to me to make those decisions! More
by BWRUNNER57
Employees Worked With
Chelsea, Bob Knosp, Steve Santin
