Pierre Buick GMC of Everett - Service Center

I bought a new GMC terrain for my wife about a few months into the pandemic and the first night we had it, we spent a few hours with towels because of a leak in the sunroof. No mention of this when we purcha into the pandemic and the first night we had it, we spent a few hours with towels because of a leak in the sunroof. No mention of this when we purchased it and I called the next day and they said to bring it in and they would fix it. About 6 months later it started leaking in the same place. We took it in and they said no it was a different part but the same area of leak. Then a lot of back and forth later, they ended up charging me $175 and I was like whatever fine... I get back in the terrain after they fixed the sunroof leak and I look up and they made a big hole in the headliner! At first he was like are you sure this wasn't there??? I couldn't believe it... I said no 100% Then he realized he looked at this before with my wife and it was not there before. One of the tec's did it and just didn't say anything. No real sorry or anything out any of them. The manger then wanted us to have it patched to save them money haha I almost did that too because that's the type of person I am but This was not our fault and should be done correctly and replaced because you could still see it after wards if they just patched it they said. I also noticed tape from the repair on the sun roof still and it was all over the top. The next phone call to them, I mention all this to him and again no sorry or anything but bring it in and we will take it off. Finally after getting the new headliner replaced and getting into the terrain to leave I looked up and there is still tape all over the top... I believe I'm a very balanced and patient person but this repeating mistakes is unacceptable! The poor workmanship and lack of knowledge from the desk to the back tec's is crazy! be aware if you have to deal with them. Lot's of conning and saying what you want to hear to get your money and get you out the door!! More

I come to Clyde Revord Motors to have all my service done, and I come from Seattle. Rob and the entire crew there have always treated me like family and I am sorry to say, the only place I trust. If you done, and I come from Seattle. Rob and the entire crew there have always treated me like family and I am sorry to say, the only place I trust. If you feel honesty and integrity are as important as I do then have this crew work on your cars regardless of the make. More

Very helpful! I found the exact truck I wanted and was provided with all the information I needed. It was a great no pressure experience. Brandon carlsrud was an I found the exact truck I wanted and was provided with all the information I needed. It was a great no pressure experience. Brandon carlsrud was an excellent salesman and I am very happy about coming here. More

The service department sets the example Kai is always excellent in making sure to keep me knowledgeable and informative on things with my car. His time expectations for repairs are prompt an Kai is always excellent in making sure to keep me knowledgeable and informative on things with my car. His time expectations for repairs are prompt and he puts himself into the customer situations at all times. I will definitely keep coming to him for all my car service needs. I never feel like they are doing things that are unneeded like I have felt with other dealers. I think they really do set the example for a service department. More