Pierre Ford of Hermiston

Total accedent I had a good time and it was a good deal for me at the time. Ford has always treated my familiy and me well. I have bought from a mature others in the I had a good time and it was a good deal for me at the time. Ford has always treated my familiy and me well. I have bought from a mature others in the area but the folks at Tom Denchel always take good care of us. More

Very pleased Great service. Every one is polite,pleasant and professional. They always acknowledge you right away when you walk through the door. They take of busi Great service. Every one is polite,pleasant and professional. They always acknowledge you right away when you walk through the door. They take of business as I would expect More

Fastest working I was having some uncontrollable issues with my 2012 focus I got on the phone many miles from Denchels and Eric was just the best, he got me into a br I was having some uncontrollable issues with my 2012 focus I got on the phone many miles from Denchels and Eric was just the best, he got me into a brand new car. I cannot thank Tom Denchels and Eric W for all their hard work at keeping me very happy. I am many miles away and still was helped at the drop of a hat. More

Buying my Truck was a breeze ! Thanks to Jay my salesmen for making the purchase of my F-350 Super Duty a quick and very pleasant experience. This was an on line purchase and I fl Thanks to Jay my salesmen for making the purchase of my F-350 Super Duty a quick and very pleasant experience. This was an on line purchase and I flew from Seattle to the Tri-Cities where Jay picked me up in my F-350 super Duty, making my test drive back to the dealership in Herminston. Jay Sent my Truck to the shop for a quick wash while I signed the paper work that was waiting for me and I was on the road back to Enumclaw, WA in less than 40 minutes ! To Jay's Boss...you've got a good one here ! Thanks again Jay for the laughs and great service ! More

Good experience! It's usually an exhausting experience car shopping but Jamie made it a good experience. Didn't push us or try to talk us in to something we didn't wan It's usually an exhausting experience car shopping but Jamie made it a good experience. Didn't push us or try to talk us in to something we didn't want. He gave us time to make up our minds! Everyone was very pleasant to work with. Thank you Jamie. More

execelent the wife and i have purched 5 new autos from tom. we are well pleased with all aspects of our purches, we are impressed with the quality of personel, the wife and i have purched 5 new autos from tom. we are well pleased with all aspects of our purches, we are impressed with the quality of personel, and selection of autos we had to choose from. need i say more!! More

Awesome! They helped me find a good vehicle at reasonable price. He had some crazy hair! But he was awesome! I will recommend this place to my friends and fami They helped me find a good vehicle at reasonable price. He had some crazy hair! But he was awesome! I will recommend this place to my friends and family! More

This Dealer proves why you should shop local! I cannot say enough amazing things about this dealership. Paul Felix is the person who I always go to and if he cannot help me he finds someone who c I cannot say enough amazing things about this dealership. Paul Felix is the person who I always go to and if he cannot help me he finds someone who can. I am a single mom so it is nice to know someone is not just trying to sell me a car but that they are trying to find something that will work for me and last and make sure I am happy no matter what (I can be difficult!). The service department is hands down the best ever! Shawnica in service always, always takes care of me even when it is something little. If something is wrong with your vehicle they make sure you have a vehicle to drive while they fix it. When I am unable to go get a vehicle or drop mine off they always make sure I am covered and will bring me a vehicle in Pendleton and take mine back to Hermiston. The people here at this dealership care and it is not just their job. When my car broke down over an hour away the service department told me if I could not find someone to get me home they would send someone with a rental car. You cannot find that at an out of town dealer. If you think it is worth it to go to Portland to pay less you are wrong. It's things like the above that you cannot put a price on and make it worth it to give this dealership a chance. More

Run away as fast as you can! This is the stereotypical "cars salesman" dealership filled with lies, promises and nothing ever comes through. PAID CASH for brand new vehicle no fin This is the stereotypical "cars salesman" dealership filled with lies, promises and nothing ever comes through. PAID CASH for brand new vehicle no financinig. Stay away from this dealership More

Lack of follow up. We purchased a used 2014 Masda mx5. Part of the purchase price was a second set of keys and more importantly the owners manual. After two weeks we e We purchased a used 2014 Masda mx5. Part of the purchase price was a second set of keys and more importantly the owners manual. After two weeks we ended up driving to the dealers other location, about a 150 mile round trip and secured the second set of keys but no manual. We then revisited Tom Denchel Ford, Hermiston and were promised the manual in a week. Needless to say, 3 weeks later we have no manual. The lesson we've learned (again)..once you've paid your money you're of no further interest. More