Pierre Ford of Seattle

This by far was the worst experience I have had purchasing a car. I went to the dealer fully intending on buying my car cash, which I did. During the process I was asked to fill out paperwork with purchasing a car. I went to the dealer fully intending on buying my car cash, which I did. During the process I was asked to fill out paperwork with my social security number. I did so and asked that my credit NOT be pulled. I asked this 3 times and was told it would not be. 10 minutes later the guy brings back my credit report!! Then, 2 days later my credit report was pulled by Pierre money Mart which is linked to them. I called and asked why and they didn't have an answer. I am still waiting for a return call. I am still soooo mad about this. There are a bunch of other things that happened but this is by far what made my experience bad. They even did a followup survey a few weeks later which I told them what happened. I have yet to see a followup from the survey either. Stay clear of this dealership!!! They just tell you what you want to hear. More

Bill Pierre Ford was not able to honor their agreement they made when I brought in my Mustang for a trade-down into a Focus, because their finance department did not get the approval in advance. I drove they made when I brought in my Mustang for a trade-down into a Focus, because their finance department did not get the approval in advance. I drove home my Focus but had to bring it back a week later, and they had to unprep my Mustang for resale, because it turns out it is easier to finance a $30,000 car than a $12,000 one. I thought it fair and impartial for everyone to know how they do business, and spot deliveries don't work unless your credit report reads like a love letter. If you strip out all the negative emotions I have about this place, it does not make financial sense to buy a car here, nor does it in the slightest way make the car buying experience even remotely enjoyable. There is definitely a trend with the Ford company as a whole and undesirable customer treatment when the trade-in is worth more than the car being bought. Deceptive, fraudulent, bait-and-switch Ford Dealers, Seattle, liars, apathetic, rude Ford Dealers, hate Ford, spot delivery, lender left blank, open, predatory lenders, Seattle. Now that my FICO is a very respectable 722, and the inquiries (hard pulls) these clowns put on my credit report are GONE, I have the upper hand. Now It's MY turn to call the shots. And I will remember the injustice done to me by Bill Pierre Ford, Sound Ford and Evergreen Ford, not to mention the outrageous insults by Pierre Money Mart, and I will shift my buying power to another car manufacturer. When I have been flat-out lied to and my dreams shattered, I have a very hard time letting it go. Since Ford does not seem to care one way or another, I won't buy Fords any more. As far as I'm concerned, Bill Pierre failed completely in the mission statement on the back of their business card: "...We're committed to continued growth through building long-term relationships with our customers by exceeding their expectations and fulfilling their needs by providing ethical practices, prompt and time services, well-trained, knowledgeable staff, competitive pricing, superior values." That all sounds good in theory, but in practice, it's a completely different story. More

I went into Bill Pierre looking for a pick up truck. I and bought several other vehicles from other dealers over the years. I always felt pressured and pushed into doing something I did not want to do. I and bought several other vehicles from other dealers over the years. I always felt pressured and pushed into doing something I did not want to do. I was met by manager Joe M (Italian guy) and was put at ease right away. He introduced me to matt who knew more about trucks than anyone I ever met. Everything went smooth and I loved how I was treated. I will be returning. More

My wife and I purchased a 2011 Ford Edge Limited AWD from Bill Pierre Ford on Sunday, 12/04/2011. The vehicle is used with approximately 25,000 miles on it. The first thing the sales manager did was show us Bill Pierre Ford on Sunday, 12/04/2011. The vehicle is used with approximately 25,000 miles on it. The first thing the sales manager did was show us their invoice price. This invoice price showed they had paid $31,500 for the vehicle at the time it was traded in. The asking price for the vehicle was $36,995 and we were able to negotiate it down to $34,995 plus $8,000 for our trade in. We opted to purchase the extended 100,000 mile warranty for an additional $2,879.00. We left the lot feeling pretty good about the deal but when we got home and started doing some research we got a really bad taste in our mouth. When we were on the test drive we were told by the sales person (David) that the vehicle was “fully loaded” and when I inquired about some of the features that I thought would be included in a “fully loaded” vehicle in this price range I was told that those items were not available in 2011. The items included the panoramic sunroof and keyless ignition. We were also told that there was a fully featured navigation system built in. When I went directly to ford.com and looked up the features available for the 2011 Edge Limited I was shown several packages that were available including the sunroof, the keyless ignition and several others. I also discovered that we didn’t have the full-featured navigation system, but rather a “dumb” system that would provide you with turn-by-turn directions but wouldn't handle route re-calculations. I was dismayed so I decided to dig a little further. I went to autotrader.com and did a search for the vehicle we had just purchased, and sure enough, it was still listed as available. The price it was listed for $31,877, a full $3,000 under what we had “negotiated” down to. At this point I made up my mind to go back to the dealer the next day and confront them. Why was the same exact car (I matched up the VINs) for sale at a mere $377 over their invoice price online. A sales manager (Joe) claimed that he was not even aware they were advertising on autotrader.com but that they would match the price. I brought up the rest of the discrepancies that we discovered and his only excuse was that “fully loaded” can mean a lot of different things. Joe then told me that they don’t list anything on autotrader.com. He said that autotrader.com pulls from their inventory online and calculates what they (Auto Trader) thinks is a fair price. He said they had no control over it. This was after he had told me 15 minutes prior that he wasn’t aware they advertised on Auto Trader. This really sounded suspicious to me, but since they were going to match the price, I decided to let it slide. Joe proceeded to ask me what he needed to do to make things right. I told him that I wanted the price matched, a second master key cut for the car, and I would like him to investigate if it was possible to add the navigation. He told me to come back on Tuesday and resign the paperwork and that he would investigate the navigation. I left feeling alright about the situation and was prepared to still give Bill Pierre Ford a positive review. Then Wednesday came. My wife and I headed into Bill Pierre Ford around 11am on Tuesday morning to resign the paperwork. A different sales manager (the one who had originally sold us the car, Jason) approached us and had heard the news. He said to wait for a moment and he would get everything taken care of. He came back about 10 minutes later and reiterated that they would match the price online and once again told me they had no control over the price was set by Auto Trader. He then told us that they needed to reduce the amount we were getting for our trade in. He said that he was very aggressive on the trade in pricing because he wanted to make sure the deal happened and he still had some profit room to work with. However, if he matched the price of the vehicle, he was going to lose money on the deal. I explained that I felt like I had been misled in several areas and that I wanted the price matched, the trade-in value maintained, and a second key but I would let the navigation go. He agreed (in a very short and irritated way) and left to go get the paperwork ready. While he was gone I went to ford.com and did a search for Certified Pre-Owned inventory directly on Ford’s website. I found the exact vehicle listed on yourfordpco.com (Ford’s own site) listed for $31,877. This made me livid and after we signed the paperwork I decided to start asking around. I received confirmation from two other Ford dealers in the area that the dealer HAS to set the price on Auto Trader and that there is no way an “automatically calculated” price would ever be listed on Auto Trader. I also did some investigation into the extended warranty, and if I were to have bought it from Ford directory (rather than through the dealership), it would have cost $1,554 rather than the $2,879 we paid for it. The price we were given was supposedly the "Friends and Family" discount and they were using the last one they had available for the month. In closing, while they did honor the online price they lied to us at least 3 times about options on the car and how their vehicles showed up on autotrader, over charged for warranties and potentially are showing invalid “invoice” prices. Do yourself a favor and stay as far away from Bill Pierre as you possibly can. Learn from our mistakes. More

Had a great experience! Mathew winthal has amazing customer service felt no pressure at all and got a great price on my new car! I have recommended this dealership to friends and family members. customer service felt no pressure at all and got a great price on my new car! I have recommended this dealership to friends and family members. More

Well the people were nice but not happy about buying a 2010 car and having to need tires on it and I have only have had it a couple of weeks I would of thought you guys would have checked it out a little 2010 car and having to need tires on it and I have only have had it a couple of weeks I would of thought you guys would have checked it out a little better then that I had a low tire and the people at discount tire co. told me the tires are basically bald and were under 2/32 witch is the minimum.you dont expect to put money into a car that you just spent $18,000 dollars on so not sure how we will fair through the winter.also if I would have been paying attention I would have never bought a car with the intrest rate at 17% wow thats all the better you guys can do not impressed.wish there was something you guys could do to help us out but im sure we will hear nothing. More

To whom it may concern, I ordinarily have negative To whom it may concern, I ordinarily have negative things to say about car service centers. But I have to admit, my attitude toward Pierre Ford Ser To whom it may concern, I ordinarily have negative things to say about car service centers. But I have to admit, my attitude toward Pierre Ford Service Center has changed for the better! Yes indeed! For you see, I've had the good fortune of dealing with Service Center Advisor Greg Karras. Greg has always been pro-active, user-friendly and most of all honest. Greg tells-it-like-it-is, only schedules fixes for what's really broken and always charges a fair price. He's a pleasure to work with and I think Pierre Management should give him a big raise! Thank you. Jesse Jensen - A happy Bill Pierre Service Center customer More

I am so thrilled with my buying experience at Bill Pierre Ford. Joe Mazilli and George Mayer were FABULOUS to work with. They got me into a car that I am absolutely loving!!! I first test drove a Fiesta wi Ford. Joe Mazilli and George Mayer were FABULOUS to work with. They got me into a car that I am absolutely loving!!! I first test drove a Fiesta with no bells or whistles and George and Joe could tell that I was not excited and without missing a beat showed me the 2011 Ford Fusion that has more bells and whistles than I know what to do with right now :) I am loving this car and THANK Joe and George for helping me to get into this car!! I will recommend this team to all of my friends...and I have a lot of friends :) Thank you, again. I can't say it enough!!! More