Pine Belt Cadillac

several months ago I stopped into pine belt cadillac to pick up brochures on cars that I might be interested in. Doug Brustman approached me when I entered the showroom. I told him that I wanted the brochu pick up brochures on cars that I might be interested in. Doug Brustman approached me when I entered the showroom. I told him that I wanted the brochures to review at home with my wife, but I was recovering from a recent illness, and wouldn't be starting the effort that I needed to give for a few more months. He gave me his card, and said when ever I am ready to talk, and test drive I should contact him. That was the end of jan., or the beginning of feb. 2013. I was up to the process by the end of march, and went to see Doug. I test drove 2 cars, the ats, and cts. We then sat, and talked. I told him that I wasn't to fond of the 2 cars that I tested. I then suggested maybe I would like the srx, especially since I was coming out of an suv. I told him that I would talk to my wife, and get back to him. Well, I did call him to talk about the srx, and he worked some numbers for me over the phone. I said that I would get back to him. Bottom line is the dealership was interested in my trade. Three years old, in excellent condition, and with very low mileage. (about 6,000/yr) We went back, and forth with a few phone calls, and finally agreed on a price, subject to my test driving the srx when I would be coming back to complete the sale which my wife, and I did in a day, or two. That's some background, and now some details about the individuals involved.j Doug Brustman was cordial, laid back, and not your typical pushy sales person that I have run into over my 34 car buying experience. He read me right, and knew how I wanted to be treated. He knew that I had done this many times, and wanted a stress free deal. Well, he lived up to that at a very high level. Doug worked closely with Jim Corlett (Gen sales mgr) and they did work hard to make me a buyer. I told Jim Corlett that if it wasn't for Doug's approach, personality, and wonderful attitude (and of course the deal) I most likely wouldn't have come back to buy a cadillac at Pine Belt. In my 2 short conversations with Jim Corlett I also found him to have a very nice way of communicating with the customer, and thank him for the deal he was able to work out for me, and my wife. Just yesterday I came into service for an item they had to order. I met and dealt with Chris Brumett (service advisor) He was pleasant, and very helpful, and I look forward to working with him for any future service dept. visits (hopefully only for maintenance, and not problems) Marv G. More

The personnel at this dealership were very professional. They did not pressure me into putting money down immediately, but assisted me in my search for the car that fit my needs. There wonderful attitudes a They did not pressure me into putting money down immediately, but assisted me in my search for the car that fit my needs. There wonderful attitudes and professionalism went a long way and definitely drove me to purchase my car there opposed to a different dealership. Highly recommended!!! More

Me and my brother spent weeks researching vehicles online and reviews and at the end of all of that, still had no idea of what I wanted or who we would deal with. Then I got a call from my new best friend Ma and reviews and at the end of all of that, still had no idea of what I wanted or who we would deal with. Then I got a call from my new best friend Martin. Martin is the type of guy you can trust. I sure had my guard up but he convinced me that if we made the drive out to him, he'd take care of us. To say he took care of us would be an UNDERSTATEMENT! His whole staff, from his top salesman ( who he insisted I work with) to the Finance guy ( who is, according to EVERYONE, supposed to be mean, is actually one of the most genuine people I've ever met) treated me, my brother and my dad like family. You have to meet these guys! They are the absolute opposite of the stereotype. I could not see myself buying any future cars from anyone but these guys! Highly reccomended, greatly appreciated! I LOVE MY CADDY! THANKS SO MUCH GUYS! More

Our experience with your dealership was excellent. I would higly recommend to anyone that is looking to buy a new or used vehicle. It was one of the easiest purchases I have ever made. The staff were al would higly recommend to anyone that is looking to buy a new or used vehicle. It was one of the easiest purchases I have ever made. The staff were all very helpfull and friendly. Thank you so much. I love my car !! More

From the moment we walked in everything was great. Hasslefree, Easy to deal with. We walked in to "just start" looking for a new car, (had no idea what we wanted) Your dealership was the first stop ( Hasslefree, Easy to deal with. We walked in to "just start" looking for a new car, (had no idea what we wanted) Your dealership was the first stop (of many planned) and ultimately the last, needed to go no further! Great job Everyone! More

I had a wonderful experience at Pine Belt Cadillac because I got the vehicle I really wanted in great mechanical condition! The entire staff were pleasant with me and I would definitely shop here agai because I got the vehicle I really wanted in great mechanical condition! The entire staff were pleasant with me and I would definitely shop here again for my next vehicle. More

I came in looking to get out of my beat up truck and into a decent sedan. Robert was extremely helpful and we were able to come to an agreement for a new altima, mind you was looking for something pre owned. a decent sedan. Robert was extremely helpful and we were able to come to an agreement for a new altima, mind you was looking for something pre owned. I walked away paying a little more than I wanted but in the end I'm super satisfied and will recommend to other people. More

I rarely write letters of praise; however, I must bring to your attention the outstanding customer service I receive by your sales and credit specialist, Mr. Brad Knorr and his manager. I am, of course, v to your attention the outstanding customer service I receive by your sales and credit specialist, Mr. Brad Knorr and his manager. I am, of course, very delighted to have had the pleasure of speaking with Mr. Knorr during my visit to Pine Belt Automotive on November 7, 2011. His professional and courteous attitude, expert knowledge, and patience in handling my specific financial issues were very important to me. I am an eighth grade teacher with twenty- two years of experience working with the rollercoaster emotions of seventy-five fourteen year olds on a daily basis. However, I was not prepared for the gamete of emotions I would personally experience during the process of buying a car with a poor credit rating. In just a couple of hours, I went from calm and collected, to elation, to anxiety, to skepticism, and then finally back to calm and collected. Throughout it all, Mr. Knorr patiently guided me through each emotion, and I am deeply appreciative of his support and assistance. While I know that Pine Belt Automotive is renowned for the customer service it provides, Mr. Knorr went beyond the expectations of a salesperson and treated me with dignity and with the utmost importance. In the past, I felt that car salespersons were not sensitive to my specific financial needs and provided the quickest and most convenient solution in order to make a sale. However, not in this case, Mr. Knorr handled my issues as if they were his own. For that, I am grateful. I am a very loyal customer. I bought my last four vehicles from the same dealer. However, when the need to make a sale took preference over customer service, I decided it was time to go elsewhere. When an organization demonstrates honesty, integrity, and excellent customer service, I thank them with my repeated business and recommendations. Pine Belt Automotive has demonstrated honesty, integrity, and more importantly excellent customer service; my loyalty has found a new home. I enthusiastically look forward to working with Mr. Knorr and patronizing your organization in the near future. Sincerely, Alice Nemeth, A Loyal Customer More

The first timeI actually dealt with a dealership that didnt lie to you and helped you get the vehicle you want. I plan on buying another one from them next month! didnt lie to you and helped you get the vehicle you want. I plan on buying another one from them next month! More

I am a military member and have been for the past 14 years. I have been from state to state, dealership to dealership, and have never been more pleased with the way my wife and I were treated at Pine Be years. I have been from state to state, dealership to dealership, and have never been more pleased with the way my wife and I were treated at Pine Belt. These salesmen helped me from the moment I contacted them and did not stop until a deal was completed. The managers personnally came and spoke with us to help us out any way they could. Very professional atmosphere with a freindly attitude. I would reccoment this dealership to anyone looking to buy a car hassle free. More