Pine Belt Cadillac

In follow up to my email about the Pine Belt Cadillac service department, as noted our XT4 went into the shop for the 4th time for engine oil leak. They had the car for several days and notified us that service department, as noted our XT4 went into the shop for the 4th time for engine oil leak. They had the car for several days and notified us that they had to order a crankcase seal and did not know how long it would take (they could not get the part sent overnight). The several days later they said the problem was the oil pan (note that they had resealed the oil pan several visits ago), they resealed the oil pan again using a different procedure (note GM had issued a bulletin about this issue but they had not read the notice). we picked up the vehicle on September 2nd, they had the vehicle from August 19th to September 2nd. During this period I spoke to the dealership manager, the service manager and the onsite service person and none of them showed any concern about the time to resolve the issue. The dealership manager told me to call Cadillac and make them buy back the car, that was his total concern. More

Happy Customer Thank you for my 3rd Cadillac, Alex is a professional and great salesman! Giovanni is great finance manager, also thank you to Marc & Eddie Castillo! Thank you for my 3rd Cadillac, Alex is a professional and great salesman! Giovanni is great finance manager, also thank you to Marc & Eddie Castillo! See you guys in about 4 years for number 4!! More

I purchased through financing a 2011 Cadillac DTS Luxury Lou Capasso was the person I dealt with to get me finaced in to a 2011 Cadillac DTS in great condition and low mileage. Lou was very professional and Lou Capasso was the person I dealt with to get me finaced in to a 2011 Cadillac DTS in great condition and low mileage. Lou was very professional and very helpful every step of the way. Within a couple of hours he found me a car, took care of all the paperwork, transferred my insurance and got me in to a Cadillac DTS. The first car I ever bought from a dealership. He helped ease all my fears and concerns. Lou is a good salesman and a pleasant person to work with. Thanks Lou. More

Awesome experience. Great people. Joe G and Marc the manager were very helpful. I didn’t buy yet but when ready I’ll be back. Nice staff and Great place. Joe G and Marc the manager were very helpful. I didn’t buy yet but when ready I’ll be back. Nice staff and Great place. More

Nice people Great people. Alex and the manager made me feel comfortable with my purchase. The service from start to finish was smooth. I would refer anyone to Pin Great people. Alex and the manager made me feel comfortable with my purchase. The service from start to finish was smooth. I would refer anyone to Pine Belt dealer. More

WHO EMPLOYEES SHOULD EMULATE!! The professionalism, knowledge, charisma, respect and overall caring for the customer says it all. Alex Santos was a pleasure to meet and an irreplace The professionalism, knowledge, charisma, respect and overall caring for the customer says it all. Alex Santos was a pleasure to meet and an irreplaceable employee! More

My experience at Pinenelt Cadillac I was at Pinebelt Cadillac yesterday and purchased a 2015 Escalade I dealt with a gentleman named Alex Santos he was very helpful he wasn’t pushy he I was at Pinebelt Cadillac yesterday and purchased a 2015 Escalade I dealt with a gentleman named Alex Santos he was very helpful he wasn’t pushy he worked with me on the price gave me a fair trade in on my old Escalade and I was very happy and felt very comfortable dealing with him he had a great sense of humor and he took care of business the way a professional should, I would recommend this place and asked for Alex to anyone.... More

Peace of Mind Joe G sold us our new car with no hassle and BS ! The entire process went smoothly and professionally...a Thanks again Joe G for making our decision s Joe G sold us our new car with no hassle and BS ! The entire process went smoothly and professionally...a Thanks again Joe G for making our decision so easy More

thay helped my father when no one else would there wonderful alex santos and eddie castillo went out of there to help my father get a car that most fit his buget and needs . thay were the most trust worthey deal alex santos and eddie castillo went out of there to help my father get a car that most fit his buget and needs . thay were the most trust worthey dealership we have ever been to. i will never go to a other dealership ever again. i can not express the graditude i to all the staff . sincerrly paul and chris w.. More