Don Wessel Honda - Service Center

Wonderful! They provided fast, friendly service. There was no recommendation for services I didn't need. The shuttle to my office and back was very convenient. They provided fast, friendly service. There was no recommendation for services I didn't need. The shuttle to my office and back was very convenient. More

Great service on a very busy Saturday! Josh was great to work with, he was very courteous and professional, assisted me in meeting my schedule on a very busy Saturday. Cashier was also ver Josh was great to work with, he was very courteous and professional, assisted me in meeting my schedule on a very busy Saturday. Cashier was also very nice and friendly. Great service!! More

Door lock and air conditioner blower issue From the start my experience was very pleasant, even after having to return the vehicle a second time due to a parts issue. Each time the Service Adv From the start my experience was very pleasant, even after having to return the vehicle a second time due to a parts issue. Each time the Service Advisor was friendly and apologetic. Both time a shuttle dropped me off at my work, and my vehicle was fixed and ready when I returned to the dealership. More

Easy and quick. I went in the afternoon expecting to have to wait and to my surprise, there was no waiting & I was out of there within an hour. Very polite & profess I went in the afternoon expecting to have to wait and to my surprise, there was no waiting & I was out of there within an hour. Very polite & professional. Thanks! More

Not Legendary Service I took my 2104 Odyssey in for routine oil change and two outstanding recalls on the second row seats. I arrived at 7a. I was told the recalls would I took my 2104 Odyssey in for routine oil change and two outstanding recalls on the second row seats. I arrived at 7a. I was told the recalls would take an extra hour since those techs didn't start until 8a. At 7:30a the technician tried to sell me other maintenance not required according to my maintenance manual. At 8:30a, the technician reported it would take another hour for the recall service because they were "backed up". I chose to come back another time. When I went to check out, there was an extra $30 on the bill for recall parts. Recall parts aren't supposed to be charged to the owner and the recall service wasn't done in the first place. Unacceptable!!!!!!!!! More

Customer Service The service work done was right on point and took care of the issues I was experiencing...it drives/feels the way it did when I bought it...good job! The service work done was right on point and took care of the issues I was experiencing...it drives/feels the way it did when I bought it...good job! I appreciate the attention to detail my service representative Brandon Jones provides no matter the need, big or small. He ensures the work to be done is done/done right and most often, completed on time as promised. This last visit it was Brandon who realized the issue I was experiencing, the part needed to resolve, was under warranty, saving this guy some money! More

Always a pleasure The servicing department is always dependable, and they Don't try to upsells you with unneeded services. They are fast, but do a complete job. The servicing department is always dependable, and they Don't try to upsells you with unneeded services. They are fast, but do a complete job. More

Above and beyond Darrin went what I feel is above and beyond on finding a part for my 2002 CRV. My CRV has over 300,000 miles and being 16 years old is still running Darrin went what I feel is above and beyond on finding a part for my 2002 CRV. My CRV has over 300,000 miles and being 16 years old is still running very well but had an electrical problem that was mainly an inconvenience as opposed to being something that affected the actual driveability or use of the car. Darrin was able to locate a used part that was much less costly and totally fixed the problem. I will definitely be looking to Wessel Honda when shopping for my next vehicle. More

Excellent Customer Care The staff is friendly, easy to talk to and ready to serve their customers. I have been a customer of this business for over 10 years and never had a The staff is friendly, easy to talk to and ready to serve their customers. I have been a customer of this business for over 10 years and never had a single bad experience. I highly recommend this dealership for sales and service. More

Saved my day The starter was replaced the same day the Civic was towed. The staff was informative and friendly. I was contacted with information about the cost, s The starter was replaced the same day the Civic was towed. The staff was informative and friendly. I was contacted with information about the cost, suggested maintenance, and when the car was ready to pick up. More