Don Wessel Honda - Service Center

Professional Vehicle Service Upon arrival, I was promptly greeted by a professional service writer. He determined my vehicle needs and suggested additional service that I had post Upon arrival, I was promptly greeted by a professional service writer. He determined my vehicle needs and suggested additional service that I had postponed since my last service visit. I took advantage of the friendly Honda Courtesy Shuttle Service and went to Bass Pro Shop while my vehicle was being attended to. After a couple hours of shopping, I called the shuttle service and returned to the service department. My service writer and the servicing technician walked me through their Multi-Point Vehicle Inspection Checklist. The service writer provided a clear, complete, and careful explanation of my vehicle condition. He made suggestions and recommendations of conditions to monitor between my next vehicle oil change. I am a return customer and I appreciate the kind and professional manner in their day to day service operations. I am a dedicated veteran with more than twenty years of military service to my credit and I recognize/acknowledge the character and nature of their professionalism. The only proposal I would like to submit is that Don Wessel Honda offer a military discount to our brave and noble veterans. More

Excellent Service Department The Service Department at Wessel Honda is excellent. Wessel has been our dealership of choice for several years, having bought several cars from them The Service Department at Wessel Honda is excellent. Wessel has been our dealership of choice for several years, having bought several cars from them. Their Service Department has always met or exceeded my expectations. Sam in service is our Go-To guy. More

Great Service Department The service department was very fast in replacing the airbags that were recalled on my CRV. I was in and out of there in about 1 hour. Wow! The service department was very fast in replacing the airbags that were recalled on my CRV. I was in and out of there in about 1 hour. Wow! More

Worst Honda service ever! In January of 2014 I received my car from having it shipped from Hawaii. Before leaving Hawaii, I had a check engine light come on and was forced to In January of 2014 I received my car from having it shipped from Hawaii. Before leaving Hawaii, I had a check engine light come on and was forced to get it checked prior to shipping. It was a O2 sensor. So when I picked it up in January from the shipper, I called Don Wessell Honda in Springfield, MO o make an appointment. The man in the service department who answered told me that I didn’t know what I was talking about and that he was going to have to “diagnose” it himself and he would have to charge me $80. After having to put up with their sexist rude men in the service department, I had to return because of the air bag recall. when the news came out I went to the Honda website and put in my VIN. It stated that my vehicle was one of the recalled. So when I called, Oct 20, 2014, I was greeted with the biggest chauvinist I have ever met. I was told that there was absolutely NO way to tell if my vehicle was one the ones that was recalled. After I explained about the Honda website and the VIN, he told me I was stupid and I didn’t know what I was talking about. So Thursday, October 23, 2014, I made an appointment through the website. Now mind you, I registered with my vehicle’s VIN. I made an appointment on Tuesday, October 28, 2014 at 1300. Now I live in Waynesville, 90 miles to the east of Springfield. I had to put in for the afternoon off. So when I get to Don Wessel Honda, I get treated like I am stupid because I am a woman. Steven, proceeds to check me in and then tell me, Oh but we have to order the parts by the VIN and we didn’t have your VIN. I then explained to him that I am registered with the website with my VIN. He says that he then has to “check” to see if the part was ordered. I was then taken to the mall. About a half hour later, I receive a call, telling me that the parts are “back-ordered”. I tell him I want to speak to a manager. The manager comes on the phone and becomes rude and defends his incompetent service department. I told him that I did not appreciate my time being wasted. He proceeds to tell me , “oh its not a waste, we can still change your oil.” The only reason I scheduled an oil change and tire rotation was because I have no other choice but to bring my car in for the recall. and I could have had the oil change done for cheaper and without wasting 4 hours of my time and a half a tank of gas. He offered NO apologies and said he has the best service department. He is delusional. YOU DO NOT WANT TO USE DON WESSELL HONDA EVER! WORST SERVICE EVER! THE ONLY GOOD THING GOING FOR DON WESSEL HONDA IS THE SHUTTLE DRIVER, DON! THAT’S IT! More

I bought an 07 Civic from this dealer and have tried to have service done on an 00 Odyssey and 03 Accord. Service personnel are unable to diagnose any problem that is not initiated by the "check engine li have service done on an 00 Odyssey and 03 Accord. Service personnel are unable to diagnose any problem that is not initiated by the "check engine light". Service is very expensive here and is not the best quality. They replaced an air conditioner compressor on the 00 odyssey for $1200 and it still doesn't work well. I trust them for an oil and filter change, but that's all. New and used prices are high - no dickering here, just pay the high price. I won't patronize this dealership again. More