Pinkerton Chevrolet

I purchased my new Silverado from Pinkerton two years ago and have had it back to the dealership for normal service (oil change, etc) and some warranty work. I have never had such a great vehicle buying exp and have had it back to the dealership for normal service (oil change, etc) and some warranty work. I have never had such a great vehicle buying experience. All the salespeople were friendly and helpful. I ended up actually buying from Mario and could not ask for a better experience. What a great guy. In service, Ramsey is always cheerful and helpful. I will probably never shop at another dealership after dealing with the great people at Pinkerton Chevrolet. More

Saturday October 9, 2010 I bought my Nissan Sentra from Saturday October 9, 2010 I bought my Nissan Sentra from Pinkertons with the extended warranty. Prior to driving to Connecticut today I brought it to Saturday October 9, 2010 I bought my Nissan Sentra from Pinkertons with the extended warranty. Prior to driving to Connecticut today I brought it to Pinkertons in Salem for a oil change and inspection. I made a appointment for 9 AM, Randy assured me it would only take an hour when I told him I would have to wait. It took 2 hours and I watched several cars come in get work done, and go out while I sat there. When I got home there was oil dripping throughout the engine compartment. So much was spilled it splattered on the passenger’s side fender. Mike Adams told me a complete inspection was done. He was so focused on pushing new tires on me; he did not notice I didn’t have brake lights. Too bad Roanoke City Police noticed, when they pulled me over. I would grade today’s experience a D-. It would have been an F but they did manage to get some oil in the engine. I called and left a message for Mr. Adams, explained how the trip had to be canceled. I will have to wait two days till Monday morning to see how they intend to make this right. Monday, October 11, 2010 I was contacted by Mike Adams this morning. I explained my dissatisfaction with the service. He told me he would get a new brake light switch and could install it anytime after 2 PM. It would take ½ hour to do the work. I made an appointment for 3:30 PM. At 4:28 PM Mr. Adam’s called my wife to inform her he had sent someone to get a brake light switch from a local Nissan dealer. I called him at 4:45 PM to inquire about why the ½ job was now into its second hour. He told me, “The first part he received was an after market part and was the wrong one. He assured me the car would be ready at 5:15 PM.” I arrived at the dealership at 5:25 PM only to be told they were having problems getting the broke part out. I told Mr. Adams this service was unacceptable, and asked how he intended to make it right. When the vehicle was finally done at 5:45, Mr. Adams offered us two options, in an attempt to make the situation right. We could purchase tires, and he would install them without charge, or two free oil changes. At this point my wife and I are extremely frustrated with this dealership. She had to miss an important trip she scheduled months ago. An oil change with an appointment took 2 hours and spread oil through out the engine compartment. The vehicle was sent off the lot without brake lights. A second appointment that I was assured would be ½ hour lasted 2 hours and 15 minutes. We decided we never want Pinkerton’s Chevrolet to touch our car again. I have an extended warranty which if I get work done anywhere but Pinkertons will have a $100.00 deductible, which I will gladly pay before I let Pinkerton’s Service Department touch my car. Adam McMahon Roanoke VA More