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Pioneer Ford

Bremen, GA

4.4
1,174 Reviews

150 Hwy 27 N

Bremen, GA

30110

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1,174 Reviews of Pioneer Ford

October 12, 2020

Had to wait one and a half hours for oil change and someone to look at the step in my tailgate. Way too long for that reason could not take advantage of your free wash More

by LyndonSmith53
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kassie Weaver
Oct 13, 2020 -

Pioneer Ford responded

I am so sorry that you felt that 90 minutes was too long. We could not do both your oil change, tire rotation, and the 27 point safety inspection and adjust the tailgate on your truck at the same time because, during the "The Works" process, your truck was eight feet in the air. Then, our lube tech turned your truck over to a service technician who then had to tear down your tailgate and diagnose the problem - then put it back together for you (for which you were not charged anything). We understand that you needed to leave for another appointment you had. We are sorry that you did not have time to allow us to give you our free hand car wash. Feel free to stop by at your convenience and we will take care of that for you as well. I hope this satisfies your concerns.

Oct 13, 2020 -

LyndonSmith53 responded

Thank you for your response and I apologize that I did forget that you did do the 27-point check as well. I thought the tech only looked at the tailgate and for that reason I thought the oil change took too long. I stand corrected

Oct 13, 2020 -

Pioneer Ford responded

We still love you, Lyndon! You have no reason to apologize. We just wanted you to be clear on what went on that day. Our offer for your car wash still stands - we hope to see you soon!

October 09, 2020

Great place to trade!! Good people and friendly service. We will definitely recommend this Ford dealership.Heather was great to work with and very helpful . More

by mrhaley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Bagby, Heather Garner
Oct 10, 2020 -

Pioneer Ford responded

This is Chris, the Internet Sales Manager. Thank you for the kind words and the five stars. You two were so fun to speak and work with. Welcome to the Pioneer Ford family. Let us know if there is anything else we can assist you with.

October 08, 2020

One of the best costumer service team. Friendly and kind people. Everybody I dealt with was courteous and professional. They are very helpful and reasonable with the price. More

by brotherslandscape777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Pineda
Oct 15, 2020 -

Pioneer Ford responded

You are too kind, but we appreciate your generous comments and five stars! We are proud to have you as a member of the Pioneer Family!

October 05, 2020

I drove 80 miles after verifying the truck I saw on line was actually there. From the first phone conversation to the final stage of delivery, the entire staff demonstrated professionalism. The negotiation More

by cory34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robby Byrom, Jody Hobbs
Oct 06, 2020 -

Pioneer Ford responded

Thank you very much for the kind words and the five stars! I remember speaking with you when you first called in, and we were honored that drove that far to see us. We welcome you to the Pioneer family, and will work hard to earn your business for years to come.

October 05, 2020

$ 287. Plus to put a $ 83..00 part on done in less than 1 hour . Might need to revise your book on charges . I know Bob needs to make some and the mechanic need to make some but think of the poor people who More

by BILLYGOOLSBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Pineda, Tyler Daniel, Kim Cox, Kassie Weaver
Oct 06, 2020 -

Pioneer Ford responded

Hi, Mr Goolsby. Thank you for bring this to our attention. Indeed, we are always looking for ways to get things done well and at the least amount of cost to ALL our customers. I have had our Service manager, Jason, check into this for me, I we discovered something that I found interesting. Please call me at 770-537-0801 (direct to my desk) so we can discuss this further. I look forward to hearing from you soon. Warmest regards, Chris Pothoff, Internet Sales Manager.

October 03, 2020

You can't beat the "works package" value for your vehicle. Ford offered this package free to essential workers and I qualified for this opportunity. I always use Pioneer to service my Ford Edge. They More

by TAMMY.JOHNSON77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Pineda
Oct 06, 2020 -

Pioneer Ford responded

Hi, Tammy! First and foremost, thank you for what you do to keep our community safe and working as best as we can! Secondly, thank you for the kind words and the five stars. The "Works package" in, indeed, a great value, even when you have to pay for it! Enjoy the complimentary jar of Miss Daisy's jam. These are made locally here in our area, and we are proud to support our local businesses by giving these as gifts to our sales, service and parts customers.

October 02, 2020

To me Pioneer is one of the best Ford dealerships. They have superior service and treats every customer with the highest service. They get you in and out very quickly in their Service department. I had a More

by dtillotson1094
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Pineda, Tyler Daniel
Oct 03, 2020 -

Pioneer Ford responded

WOW! We are certainly honored to have you as a member of the Pioneer Family. I can't thank you enough for the glowing review and the five stars. I will make sure Ed and Tyler are aware of your kind words. Please let us know if there is anything else we can assist you with.

October 01, 2020

Great service as always, thanks so much! We always use Pioneer because they have the best customer service as well as excellent service and skilled technicians. More

by padrftr69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Daniel
Oct 06, 2020 -

Pioneer Ford responded

Thank you for the kind words and the five stars. I will let Tyler know about your review.

September 30, 2020

Had a great experience and he was true to his word in and out in no time!! Will make all future appointments with this service department!!! More

by meaganstegall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Pineda
Oct 01, 2020 -

Pioneer Ford responded

Hi Meagan. Ed, indeed, works hard at keeping his family members as happy as possible when they come in for service on their vehicles. Thank you for your kind words and five stars.

September 29, 2020

This was required service for a state owned vehicle. Was very impressed with level of customer service and the quality of work. They were ver through in checking the vehicle. So impressed that when I look t More

by ssparks
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Cox
Sep 29, 2020 -

Pioneer Ford responded

We are here for you, my friend! Feel free to reach out to us when you find yourself in the market - we would love to add you - personally - to the Pioneer family. Chris (the internet sales manager) can be reached at 770-537-0801.

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