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Platinum Honda of Texoma
Denison, TX
994 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 994 reviews
April 19, 2013
My wife and I were ignored for 5 minutes by Kyle (the parts guy) and the receptionist while he went on a loud, profane rant about the incompetence of his co workers. After his first use of the "F" word t parts guy) and the receptionist while he went on a loud, profane rant about the incompetence of his co workers. After his first use of the "F" word the receptionist whispered that we were standing there and he responded, without turning around,"I don't care." Only after we opened the door to leave did ask if we needed help. Kyle's superior, Mike Books, was not very interested in or concerned about how his employees were treating customers, but made a point to tell me that I was "intimidating" and "scary." Mr. Books superior, Drew Burk, who is part owner, seemed mildly amused by the whole thing. He refused to make Kyle admit to and apologize for his behavior saying that "it wouldn't be sincere anyway." It was the most unprofessional display I have witnessed in my 52yrs. Don't subject your wives/daughters/grandaughters or mothers to this place. There are a lot of Toyota dealerships where you won't have to put up with this kind of vulgar unprofessionalism. More
by CWStone
Employees Worked With
Drew Burk (GM), Mike Booker (Director of Operations), Kyle (Parts)
September 14, 2012
We bought a 2008 Lexus RX 400h with 34,000 miles for $30,871 and being first time Lexus buyers asked questions about fuel mileage stating from the beginning that fuel economy was our goal. We were told $30,871 and being first time Lexus buyers asked questions about fuel mileage stating from the beginning that fuel economy was our goal. We were told very fuel efficient since Hybrid and would get 24 on hwy and 34 in city. After the purchase, we pulled up on the car computer that average fuel usage was only 17 miles per gallon. We decided to fill up and track tank of gas but when opening the fuel tank cover, read that it requires premium fuel. We called the salesperson, Tedd Lynn and told him we were not told this and did not want to keep the vehicle. We bought the vehicle 9/12/12 and returned to dealership 9/13/12 (24 hours later). Ted reassured us, they would work with us and make it right. We didn't find another used vehicle we liked so were sent to new car lot to meet with Dennis, "partner" of Ted. We found a camry that we liked and began the deal. The sales manager of the toyota new lot took the Lexus to the used car lot salesmanager and came back with the offer to give us $24,000 for the vehicle we paid $30,871 for the day before without any reduction off camry sticker price. This was very wrong and shows how greedy this dealership is. Beware: You will not get Customer satisfaction at this dealership. We sought legal advice and our attorney pointed out that the contract was never signed by the sales manager. We are debating whether or not to take legal action. Again, DON'T GO TO THIS DEALERSHIP IF YOU WANT A FAIR INFORMED DEAL! More
by doug.simpson.3344
Employees Worked With
Sales managers of Toyota new and used lots
March 02, 2012
Strong arm sales tactics. Salesman not familiar with product. High miles on new car. No test drive offered. Exact dollar amount of trade allowance not discussed. Dealership unresponsive. product. High miles on new car. No test drive offered. Exact dollar amount of trade allowance not discussed. Dealership unresponsive. More
by tightjaws
Employees Worked With
don
November 16, 2010
Been around long, bought 27 cars over 40 years. This was by far the easiest purchase experience. Ben got me a very good deal on my Avalon. The other guy forgot his name knows his stuff. Go there and see Ben by far the easiest purchase experience. Ben got me a very good deal on my Avalon. The other guy forgot his name knows his stuff. Go there and see Ben, he'll take care of you. Just tell him Glenn sent you. More
by glenn.tucker38
Employees Worked With
Ben
