Platinum Honda of Texoma

Broken Promises, how much time do you have? Eric's Classic experience is no different than any other car dealership. He can't claim the Classic experience as his own, you can get the same "exper Eric's Classic experience is no different than any other car dealership. He can't claim the Classic experience as his own, you can get the same "experience" anywhere. I love everything about (my new) 2015 Chrysler Town & Country van, except the smell. I wouldn't have even considered buying it, if I hadn't been PROMISED it would be professionally treated to make it not stink. We agreed to purchase a van that had a strong cigarette odor. The salesman said they had a contractor that would come in and promised the odor would be gone. The van had been cleaned, but was not clean enough to be passed on as a detailed product. We were promised it would be detailed, too. We were suppose to be given a vehicle to drive home that day and come back in a few days to get the van we agreed to purchase. Next, we were escorted to another building to pay (with cash), and complete the paperwork We waited about 45 minutes. Upon inquiring how much longer this was going to take, we were told not long. Fifteen minutes later, we finally got to do paperwork and pay for our vehicle. Then, more sitting...finally led back to the main building, assuming we would be getting the loaner vehicle and going home. More waiting.... 2 hours after we agreed on a vehicle and terms we were told, "Your van is being detailed and an odor removal spray is being applied. Just a little longer and you can leave in your new vehicle." Well, this is not what we agreed to, but by now we are tired and hungry and just want to go home. After a total of 3 hours we were on our way home with a van that had been SATURATED with an air freshener product. And, later we found, still had sticky candy cane, coins, and beer bottle caps in the back. We were given a different can of spray stuff to use (in case the air freshener didn't work). The next day and $20,000 dollars later, and we can't breath in our van! Gave it a week. Can still smell the air freshener from 5 feet away! Made an appointment to get the odor treatment we were supposed to get in the first place. Drove our van back to Classic (a 40 mile trip), left it there for 3 days. Picked it up on Thursday. Salesman that promised to fill the gas tank (for our time and trouble) wasn't there, nor was the tank fllled. Van doesn't smell any better than it would, had it been sitting in my garage with the windows down for 3 days. It hadn't been vacuumed. Don't you usually vacuum a vehicle/carpet you're trying to get an odor out of? We stopped by our daughter"s house on the way home. I got out and hugged my granddaughter. She said "Nana, you smell like your van!" And then, to top it off, when we went to get it tagged and titled in our name, we were told we couldn't because there was still a lien on the van. Upon calling Classic we were told, oops, I forgot to include the lien release. She did offer to have someone bring the release to the tag agent. My husband didn't want to sit there for an hour, so he asked her to just mail it. Another wasted trip and time. Mistakes happen. That wouldn't have been so bad if it hadn't followed all the other mistreatment. I'm not giving Classic another chance to lie, make promises they will not keep, and waste my time. So disappointed and frustrated. More

Great car buying experience at Classic of Texoma Just purchased a 2016 Camry at Classic of Texoma from Dee Johnson. It was a very pleasant experience and she found the car that just suited us. We fel Just purchased a 2016 Camry at Classic of Texoma from Dee Johnson. It was a very pleasant experience and she found the car that just suited us. We felt no pressure and she was knowledgeable and helpful on all the options and capabilities of the new technology that we had not been exposed to. We usually dread going to the finance office for the unpleasant task of paying for the car and having to sit through all the info on warranties, etc. Beau surprised us by informing us thoroughly but quickly. It was quite painless and we even bought the extended warranty, which we rarely do! We have already sent friends to Dee and they purchased a new car from her also! Something good going on here! More

Nathan at Red River Toyota Did all he could to find us exactly what we wanted but most dealerships in the region seem to hide the best vehicles from the online system somehow. T Did all he could to find us exactly what we wanted but most dealerships in the region seem to hide the best vehicles from the online system somehow. Thank you for your effort and time we'll be back for a car soon. More

Very bad sale's team The sales person and the sales manager work together to cheat the customer by telling you one thing, then give you different thing. The sales person e The sales person and the sales manager work together to cheat the customer by telling you one thing, then give you different thing. The sales person even did not show up when I scheduled to pick the car. More

My wife and I were ignored for 5 minutes by Kyle (the parts guy) and the receptionist while he went on a loud, profane rant about the incompetence of his co workers. After his first use of the "F" word t parts guy) and the receptionist while he went on a loud, profane rant about the incompetence of his co workers. After his first use of the "F" word the receptionist whispered that we were standing there and he responded, without turning around,"I don't care." Only after we opened the door to leave did ask if we needed help. Kyle's superior, Mike Books, was not very interested in or concerned about how his employees were treating customers, but made a point to tell me that I was "intimidating" and "scary." Mr. Books superior, Drew Burk, who is part owner, seemed mildly amused by the whole thing. He refused to make Kyle admit to and apologize for his behavior saying that "it wouldn't be sincere anyway." It was the most unprofessional display I have witnessed in my 52yrs. Don't subject your wives/daughters/grandaughters or mothers to this place. There are a lot of Toyota dealerships where you won't have to put up with this kind of vulgar unprofessionalism. More

We bought a 2008 Lexus RX 400h with 34,000 miles for $30,871 and being first time Lexus buyers asked questions about fuel mileage stating from the beginning that fuel economy was our goal. We were told $30,871 and being first time Lexus buyers asked questions about fuel mileage stating from the beginning that fuel economy was our goal. We were told very fuel efficient since Hybrid and would get 24 on hwy and 34 in city. After the purchase, we pulled up on the car computer that average fuel usage was only 17 miles per gallon. We decided to fill up and track tank of gas but when opening the fuel tank cover, read that it requires premium fuel. We called the salesperson, Tedd Lynn and told him we were not told this and did not want to keep the vehicle. We bought the vehicle 9/12/12 and returned to dealership 9/13/12 (24 hours later). Ted reassured us, they would work with us and make it right. We didn't find another used vehicle we liked so were sent to new car lot to meet with Dennis, "partner" of Ted. We found a camry that we liked and began the deal. The sales manager of the toyota new lot took the Lexus to the used car lot salesmanager and came back with the offer to give us $24,000 for the vehicle we paid $30,871 for the day before without any reduction off camry sticker price. This was very wrong and shows how greedy this dealership is. Beware: You will not get Customer satisfaction at this dealership. We sought legal advice and our attorney pointed out that the contract was never signed by the sales manager. We are debating whether or not to take legal action. Again, DON'T GO TO THIS DEALERSHIP IF YOU WANT A FAIR INFORMED DEAL! More

Strong arm sales tactics. Salesman not familiar with product. High miles on new car. No test drive offered. Exact dollar amount of trade allowance not discussed. Dealership unresponsive. product. High miles on new car. No test drive offered. Exact dollar amount of trade allowance not discussed. Dealership unresponsive. More

Been around long, bought 27 cars over 40 years. This was by far the easiest purchase experience. Ben got me a very good deal on my Avalon. The other guy forgot his name knows his stuff. Go there and see Ben by far the easiest purchase experience. Ben got me a very good deal on my Avalon. The other guy forgot his name knows his stuff. Go there and see Ben, he'll take care of you. Just tell him Glenn sent you. More