Classic of Texoma - Service Center

My wife and I were ignored for 5 minutes by Kyle (the parts guy) and the receptionist while he went on a loud, profane rant about the incompetence of his co workers. After his first use of the "F" word t parts guy) and the receptionist while he went on a loud, profane rant about the incompetence of his co workers. After his first use of the "F" word the receptionist whispered that we were standing there and he responded, without turning around,"I don't care." Only after we opened the door to leave did ask if we needed help. Kyle's superior, Mike Books, was not very interested in or concerned about how his employees were treating customers, but made a point to tell me that I was "intimidating" and "scary." Mr. Books superior, Drew Burk, who is part owner, seemed mildly amused by the whole thing. He refused to make Kyle admit to and apologize for his behavior saying that "it wouldn't be sincere anyway." It was the most unprofessional display I have witnessed in my 52yrs. Don't subject your wives/daughters/grandaughters or mothers to this place. There are a lot of Toyota dealerships where you won't have to put up with this kind of vulgar unprofessionalism. More